Way back in 1909, Mutual of Omaha sold its first Disability Income Insurance policy. Since then, we have continued to keep our promises to our customers. In 2017, we have paid out more than $38 million in DI claims. That’s an average of $3.22 million per month. Mutual of Omaha remains a leader in the DI marketplace providing coverage to nearly 63,000 individuals. To learn more about our ability to pay claims, click here. If you have any questions, please contact your Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com. Over 100 Years of Promises Kept
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Disaster Relief Notification: Federal Government Shutdown
Mutual of Omaha is committed to working with your customers amidst the government shutdown. Grace periods for affected customers are being extended for an additional 30 days, and all requests are being handled on a rush basis. If you have any questions regarding this or any other Mutual of Omaha service, please reach out to our customer service team at 800-775-6000. Disaster Relief Notification: Federal Government Shutdown #goldencareagent #mutualofomaha
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Introducing a New Producer Call Flow Using the Amazon Connect Phone System
In last week’s article, Enhancements to the New Amazon Connect Phone System, we announced an enhancement was underway that would give producers a more direct route to customer service. This new producer call flow has been implemented. Your path through the phone system now consists of only two questions. In the new experience, all callers will all be asked the same first question: ‘Please tell us if you are a policyowner, a provider, or a producer.’ You will answer with ‘Producer’. You will then be asked ‘What type of policy are you calling about?” From there, you will be routed
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Why sell PIP? Good Reasons to Offer this Off-the-Job Coverage
Your clients may feel like they spend most of their life at work. But the truth is most of their time is spent away from work. Priority Income Protection® covers any disability that occurs off the job and not caused by or related to any employment. Off-the-job coverage means your clients are covered for injuries resulting from shoveling snow, playing with kids or riding a bike. And, since it’s off the job coverage, there are no occupation class restrictions. To check out more benefits of Priority Income Protection®, click here. If you have any questions, please contact Mutual of
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Enhancements to the New Amazon Connect Phone System
In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Our producers and customers are very important to us, and we sincerely appreciate the feedback you have provided throughout the transition to our new phone system. We continue to make improvements based on your feedback and are working to correct issues as they arise. We are also reallocating resources and hiring additional associates in some areas to improve wait times. We are confident that as we work to smooth out the
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Priority Income Protection Approval in California
Last week we announced the approval of California for Priority Income Protection® on January 15, 2019. Now marketing material is available too. Marketing material includes a point of sale brochure, recruiting material, sales ideas and underwriting guide. Some of the great advantages of PIP are: Simple product, easy to understand (no riders) Affordable, clients choose their benefit amount up to $4,000 Convenient, easy quote and e-App with knock-out questions, no medical exams or financial documentation required Fast protection, policies are issued in just a few days No occupation classes–off the job coverage Predictable, coverage is issued as applied for (no
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Priority Income Protection Pending Approval in California
California will be approved for Priority Income Protection® on January 15, 2019. Priority Income Protection helps you serve your middle-income clients who need to protect their most important asset—their paycheck. Some of the great advantages of PIP are: Simple product, easy to understand (no riders) Affordable, clients choose their benefit amount up to $4,000 Convenient, easy quote and e-App with knock-out questions, no medical exams or financial documentation required Fast protection, policies are issued in just a few days No occupation classes–off the job coverage Predictable, coverage is issued as applied for (no exclusions, rate ups) For more information, click
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Continuous Improvements to New Amazon Connect Phone System
In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Overall, we have been pleased with the deployment of the new phone system and have received positive feedback. As with any change, we have also received constructive feedback. One of the major benefits of the Amazon Connect phone system is that we are able to quickly adjust the system and correct issues as they arise. Call Routing Improvements: The new system is designed to help facilitate our new operating model. Today
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New Email Notifications for Clients on Direct Bill
Beginning Thursday, December 13th, we will begin sending email notifications when a renewal premium is due for individual life and individual health customers on direct bill. There are three separate emails the customer may receive when the premium is due: An email notification 10 days prior to the premium due date. A reminder email notification 10 days after the premium due date. This reminder will only be sent if the payment has not been received. A final ‘Act Now’ email notification will be sent 5 days prior to the grace period ending. This final notification will only be sent if
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Mutual Ranked Best in Customer Service for DI Insurance
A recent issue of Newsweek recognized several categories of America’s Best Customer Service 2019. They received feedback from more than 20,000 consumers. In the insurance category, under Disability Insurance, Mutual of Omaha ranked second for quality of communication, technical competence, range of services, customer focus and accessibility. This is great news for your clients who want to protect their most valuable asset…their income. At Mutual of Omaha, we appreciate our customers and treat them right. For more information on our DI products, click here. If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083
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