Beginning Thursday, December 13th, we will begin sending email notifications when a renewal premium is due for individual life and individual health customers on direct bill. There are three separate emails the customer may receive when the premium is due:
- An email notification 10 days prior to the premium due date.
- A reminder email notification 10 days after the premium due date. This reminder will only be sent if the payment has not been received.
- A final ‘Act Now’ email notification will be sent 5 days prior to the grace period ending. This final notification will only be sent if the payment has not been received.
In addition to notifying the client of the premium due, the email will provide the client with options, including:
- Making a secure payment online (when available).
- Contacting the customer access center at 1-800-775-6000 where a representative will be able to help the client over the phone.
The email will also remind the client that if no premium is made that reinstatement and evidence of insurability may be required, and that reinstatement is not guaranteed.
If you have any questions regarding this new functionality, contact Mutual of Omaha’s Custom Service at 1-800-775-6000.
New Email Notifications for Clients on Direct Bill
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