May is Disability Insurance Awareness Month It’s one of the things people rely on the most – their paychecks. Without a reliable income, how do they pay their bills? Buy groceries? Take care of their mortgage or rent payments? May is Disability Insurance Awareness Month. This is a great time to talk to your clients about how disability insurance can protect their lifestyle, their assets, and most importantly–their families. If you have any questions, please contact your Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com. May is Disability Insurance Awareness Month #goldencareagent #mutualofomaha
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Three Additional Call Centers Implement the New Amazon Connect Phone System
Beginning Wednesday, May 1, 2019, the following three call centers will transition to the new Amazon Connect phone system technology: Sales Support Producer Services Distribution Compensation These call centers will continue to use the same menus that exist today; therefore, we do not anticipate any changes to the level of service you will receive. We will closely monitor performance post-deployment and will be ready to make adjustments, if needed. What to Expect The only change you should expect is a change to the voice you will hear when you call in. You will still follow the same steps you
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Amazon Connect Telephone System Update
We appreciate the positive feedback we have received on the new Producer call flow that was introduced in late January. We are pleased to report that our Average Speed of Answer (ASA) has stabilized. In March, our ASA was 41 seconds. As a reminder, when calling customer service, simply answer the first question with “Producer” and then provide the product type you are calling on. Once you do this, you will be immediately transferred to the appropriate customer service team. Customer Call Flows We are continuing to work towards determining the best design for our customer call flows. The best
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DI Choice Success Tips-Common Medical Conditions
When your client has a medical condition, it does not necessarily mean they won’t be considered for Disability Income Insurance. Here are some common medical conditions that can still be covered. Alcohol and Drug Addiction — client may be considered five years post treatment, if there is no alcohol or drug use of any kind and has no arrests, additional treatment or related health conditions. Sleep Apnea — clients will be considered two years post diagnosis with well-controlled condition if they are following prescribed treatment or treatment is no longer needed. Weight Issue — ratings are based on our build
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Mobile Quotes Preference Features
On March 1, we updated the look of our Mobile Quoting tool – same easy-to-use app, but with a fresh new look. While you have more than likely seen the new look, you might not know about some of the app’s features that make it even easier for you to run quotes. Mobile Quotes Tips You have the ability to save your preferences within the app — making it even faster for you to quote the products you sell. You can select a default state and choose the order the products appear in the app. Once you set these preferences,
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Use the Priority Income Protection® e-App
If you want to get your Priority Income Protection business submitted quickly, try using the PIP e-App. Here is what you can expect: A fast quote tool so clients can choose the plan and premium to fit their budget It saves you time and ensures accuracy It conveniently includes all required forms Helpful definitions are provided wherever you see a question mark symbol An auto-save function retains all information as you complete sections A dashboard shows all your e-Apps in progress Provides quick-issue in days. Fast protection for clients, fast payments for you Additional information on the Priority Income Protection®
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New Extended Client Phone Interview Hours
At Mutual of Omaha, we always want to make it easy to do business with us. That’s why thanks to the success of Automated Underwriting for Living Promise e-Applications, we were able to reallocate resources and extend our underwriting client phone interview operating hours. The Client Interview team supports health history interviews for Life Express, Fully Underwritten Life, Priority Income Protection, Critical Advantage, and Fully Underwritten Disability Income products. (This team does not support the DI Tele-App process). Effective Monday, March 4, 2019 our client interview team, (800) 775-3000, will be open 1-hour longer Monday-Thursday and be open on Saturdays.
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Mobile Quotes Update
On March 1, 2019, we will be enhancing the look of Quotes for Sales Professionals, our mobile quoting tool. You can expect the same easy-to-use app, but with a fresh new look. The first time you open the app after the install on March 1, a message will pop up notifying you that a new update is available. The updated mobile app will only be compatible with the following operating systems: iPhone® – 10.0 and higher Android™ – 5.0 and higher Don’t have the new app? The Quotes for Sales Professionals mobile app is free and available on the Apple
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Expansion of Underwriting Client Interview Hours
We are happy to announce that effective Monday, March 4th, we are expanding our client interview hours. We are staying open an hour later during the week and adding Saturday hours! The Client Interview team supports health history interviews for the Life Express, Fully Underwritten Life, Priority Income Protection, Critical Advantage, and Fully Underwritten Disability Income products. (This team does not support the DI Tele-App process). Current operating times — Central time: Monday – Thursday: 8 a.m. – 7 p.m. Friday: 8 a.m. – 5 p.m. New operating times — Central time: Monday – Thursday: 8 a.m. – 8
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Priority Income Protection® – Affordable DI Coverage
If you have clients who think income protection is too expensive, introduce them to Priority Income Protection. Your clients can choose the benefit amount that fits their budget. Below shows monthly premiums for $1000 a month benefit for 12, 24 and 36 months. Issue Ages 18-24 25-29 30-34 35-39 40-44 45-49 50-54 55-61 12M $13.83 $15.16 $16.93 $19.17 $22.20 $26.92 $32.94 $41.65 25M $18.17 $20.10 $24.14 $28.46 $34.12 $42.62 $53.26 $68.52 36M $20.72 $24.33 $29.32 $35.53 $43.55 $55.32 $69.83 $90.39 Benefit Period Priority Income Protection is affordable off-the-job DI coverage designed for your middle-income clients. It can replace up
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