Beginning Wednesday, May 1, 2019, the following three call centers will transition to the new Amazon Connect phone system technology:
- Sales Support
- Producer Services
- Distribution Compensation
These call centers will continue to use the same menus that exist today; therefore, we do not anticipate any changes to the level of service you will receive. We will closely monitor performance post-deployment and will be ready to make adjustments, if needed.
What to Expect
The only change you should expect is a change to the voice you will hear when you call in. You will still follow the same steps you do today by using the touch-tone response option (“Press 1 for…”) to reach a representative. The Call Flow Experience document provides an overview of the call flows for these three call centers.
We appreciate your continued support as we work to upgrade our telephone platform and deliver a consistent, higher-quality contact experience for our agents and customers.
If you have any questions or concerns, please contact:
- Sales Support at 1-800-693-6083 or firstname.lastname@example.org
- Producer Services at 1-800-867-6873 or email@example.com
- Distribution Compensation at 1-800-475-4465 or firstname.lastname@example.org