New Amazon Connect Experience for Individual Service and Claims

We are excited to announce that we will deploy a new contact experience leveraging Amazon Connect in our Individual Life and Health Operations and Individual Life and Cancer/Hospital Claims call centers the evening of Wednesday, November 28th. When customers or agents place a call to these call centers starting Thursday, November 29, 2018, they will hear the new Amazon Connect experience. The number they call in to will not change, only the experience will change. We encourage you to share this information with your customers.   Here’s How it Works: The New Call Flow Experience document depicts the new call
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Categories: Critical Illness, Dental, Disability Income Insurance, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Holiday Office Hours – Thanksgiving 2018

Happy Thanksgiving It is this time of the year that we pause to count our blessings. We are deeply thankful for the freedom of this great country in which we live, our opportunities for success, and the relationship we have with our producers. In appreciation of our hard-working staff, we are closing our Pennsylvania and Maryland offices on the following days: Thanksgiving Day, November 22, 2018 Friday, November 23, 2018 Our warmest wishes to you and your family.   The Management and Staff of United Security Assurance & Coventry CareLink Insurance Services   #goldencareagent #usa #happythanksgiving
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Categories: Industry News, Long-Term Care, and United Security.

Use ticket application and improved policy issue process to end 2018 strong

Reminder: Use ticket application and improved policy issue process to end 2018 strong   Throughout 2018, we’ve continued to streamline our new business submission process for Care Solutions products. As we rolled out in August, utilizing the new ticket application combined with the new policy issue process is the fastest way to get paid and end the year strong.   Beginning Dec. 3: COD will be on request only When using our ticket application and following the streamlined process, agents now submit premium prior to policy issue/delivery. Once the premium is received, new business issues and pays the policy, which
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Categories: Industry News, Linked Benefit/Hybrids, and OneAmerica.

United Security Assurance – Caregiver Stress & Burnout

Caregiver Stress & Burnout When a family member, friend or neighbor is sick, requiring a lot of attention and care, we tend to ask their family and caregivers how the sick person is doing; but do we ever stop to ask “…and how are YOU  doing?” (Directed toward the caregiver.) The demands of caregiving can be overwhelming. Caregiver burnout is a state of emotional, mental, and physical exhaustion caused by the prolonged and overwhelming stress of caregiving. Caregiving is often a long-term challenge, and the stress it generates can be particularly damaging. It can be particularly disheartening when there’s no
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Categories: Industry News, Long-Term Care, and United Security.

The Beauty of the Buy-Up Option

  The Beauty of the Buy-Up Option Did you know…your clients can opt for low inflation protection today and buy up to a higher percentage at a later date? That’s the beauty of the guaranteed buy-up option available on a MutualCare® Custom Solution policy. Your clients can increase their inflation protection percentage once each year. They also can buy down to lower inflation percentage at any time while keeping the accumulated value of the policy. Click Here to learn more.   Have questions or need a quote? Contact us.   280352   The Beauty of the Buy-Up Option   #goldencareagent
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Advantage Plus Upgrade Now Available in Michigan!

GTL’s Advantage Plus Hospital Indemnity Insurance upgrade is now available in Michigan! Available on paper only — e-App coming soon! Missed our Pre-AEP webinar which also highlighted these great new additions? Watch the recording now! New Base Plan Options Up to $750 per day hospitalization benefit. Ambulance Rider Upgrade Choice from $50 – $400 daily usage benefit, up to 4 times per year, lifetime max of 12 trips, air ambulance coverage included, and no hospital confinement required. Skilled Nursing Rider Addition Choice of two coverage options of $100, $150, $200 per day for day 1-50 -OR- $120 per day for
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Categories: Guarantee Trust Life, Hospital Indemnity Plan, and Industry News.

SecureCare multi-pay now available in DC and SD!

SecureCare multi-pay now available in DC and SD! Thanks to our enhanced SecureCare Universal Life, your long-term care (LTC) conversation just got easier. Now you can offer a long-term care insurance option that gives your clients the flexibility, simplicity and freedom they deserve. Our new-and-improved SecureCare is now available in Washington D.C. and South Dakota, and boasts enhanced features and benefits, including: Cash indemnity benefits Single and multi-pay options Reduced-paid up benefit1 Learn more   1   Reduced paid-up benefit refers to the reduced paid-up nonforfeiture benefit that purchases paid-up insurance in the event of premium lapse.   SecureCare multi-pay
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Categories: Industry News, Linked Benefit/Hybrids, and Securian.

Mutual of Omaha’s Mobile Quote App

Don’t forget – you can quickly and easy access pricing for a variety of Mutual of Omaha’s insurance products using the Mobile Quote tool. Quickly run quotes for your clients whenever, wherever with Omaha’s easy-to-use mobile app, available Android and Apple devices. Plus, it allows you to customize the product view to product you sell. DOWNLOAD THE APP TODAY      >      Requires iOS10 or Android 4.4 and up.   CURRENTLY AVAILABLE: >  Children’s Whole Life >  Critical Advantage >  Dental >  Guaranteed ADvantage >  Guaranteed Universal Life >  Guaranteed Universal Life Express >  Living Promise >  Long-Term Care Insurance >  Medicare Supplement > 
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Categories: Critical Illness, Dental, Disability Income Insurance, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Genworth’s Beyond Dollars Study 2018

Genworth’s Beyond Dollars Study 2018 Reveals Caregivers Are Getting Younger; Stress, Mental Health Issues Continue Unabated RICHMOND. Va., Nov. 13, 2018 /PRNewswire/ — Caregivers in the United States are getting younger and continue to struggle with stress and depression, no matter what their age, according to Genworth’s Beyond Dollars Study 20181  released today. Genworth has conducted the Beyond Dollars Study about every three years since 2010 as part of its mission to help families prepare for the challenges of growing older. The study documents the emotional, physical and financial impact of caregiving on families beyond the cost of long term
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Categories: Genworth, Industry News, and Long-Term Care.