Customer Service Notice: Duplicate Cancellation Letters

Our recent move to a new policy administration system inadvertently generated cancellation letters for customers who had already previously cancelled their policies and received a letter. In the duplicate letters mailed in error, the cancellation date was not changed. These policies remain in a cancelled status. If you are contacted by your customer about receiving another cancellation letter, please make them aware of our mistake and assure them no action is needed

This communication is for awareness only. Again, no action is needed by you or the customer.

We apologize for any inconvenience this may have caused.

---

Questions?
Contact SureBridge Producer Support by calling 888-797-4447, or by emailing: AgentCommunications@SureBridgeInsurance.com.

 

#goldencareagent
#surebridge