Producer Tech Support – Amazon Connect

Mutual of Omaha has upgraded its technologies to provide a better customer service experience by implementing Amazon Connect for our broker technical support calls.

This same platform was introduced a few months ago to support customer service calls in contact centers throughout the organization.

As of Thursday, August 1, brokers who call Producer Tech Support will interact with the new system.

A few notes about this update:

  • The Tech Support email option will continue to operate as usual.
  • The option to chat with Tech Support will be removed.
  • The option to leave a voicemail will be removed. Brokers will need to call back during normal business hours.

As a reminder, Producer Tech Support is available Monday through Friday from 7 a.m. to 5:30 p.m. CST by calling 800-847-9785.

Producer Tech Support – Amazon Connect