Mutual of Omaha is committed to working with your customers amidst the government shutdown. Grace periods for affected customers are being extended for an additional 30 days, and all requests are being handled on a rush basis. If you have any questions regarding this or any other Mutual of Omaha service, please reach out to our customer service team at 800-775-6000. Disaster Relief Notification: Federal Government Shutdown #goldencareagent #mutualofomaha
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Introducing a New Producer Call Flow Using the Amazon Connect Phone System
In last week’s article, Enhancements to the New Amazon Connect Phone System, we announced an enhancement was underway that would give producers a more direct route to customer service. This new producer call flow has been implemented. Your path through the phone system now consists of only two questions. In the new experience, all callers will all be asked the same first question: ‘Please tell us if you are a policyowner, a provider, or a producer.’ You will answer with ‘Producer’. You will then be asked ‘What type of policy are you calling about?” From there, you will be routed
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Brokerage Health Sales Monthly Webinars
Stay in touch with your Mutual of Omaha Brokerage Health sales team in 2019 through a series of Medicare Solutions monthly webinars. You’ll learn how we can help in building your Medicare business. Each month, we’ll tackle a new topic surrounding our portfolio of products – Medicare supplement, dental and prescription drugs plans. You’ll learn about new developments, get tips from Mutual of Omaha’s experts and have an opportunity to submit your own questions. The first webinar – A Rewarding Year Ahead – is scheduled for Tuesday, January 29 at 10:30 am CST. Tune in to meet your Mutual brokerage
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Wisconsin 2019 Buyers Guide Available
The 2019 Wisconsin Guide to Health Insurance for People with Medicare, (Form Number 337129) is now available to order. Click on the form number above to view; you may save and print as needed. All materials are available to view/download immediately from Sales Professional Access (SPA- www.mutualofomaha.com/broker) in the Forms and Materials section, and are also available to order through your normal channels. If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or e-mail sales.support@mutualofomaha.com. Wisconsin 2019 Buyers Guide Available #goldencareagent #mutualofomaha
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Medicare News – Omaha Family of Companies
Medicare Supplement: Brokerage Health Sales Monthly Webinars Each month, attend webinars to build your Medicare business. Topics include Medicare supplement, dental and prescription drug plans. Wisconsin 2019 Buyers Guide Available The 2019 Wisconsin Guide to Health Insurance for People with Medicare is now available to order. Medicare Advantage and Prescription Drug Plans: New 2019 Medicare Advantage Open Enrollment Period (OEP) Between January 1–March 31 each year, individuals enrolled in a Medicare Advantage Plan (MA or MAPD) can make a one-time election. #goldencareagent #mutualofomaha
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Medicare Supplement Insurance Premium Rate Changes
Transamerica Premier Life Insurance Company will be implementing Medicare Supplement insurance premium rate changes for new sales and in force policies. The in force policies that are impacted were originally underwritten by Transamerica Premier Life Insurance Company. State Plan Adjusted Percentage Upload Date New Rate Effective Date Alabama A, F, G, N 3% increase 1/23/2019 3/1/2019 Michigan A, C, G, N F 4% increase 9% increase 1/23/2019 3/1/2019 Montana A, F, N G 9% increase 3% increase 1/23/2019 4/1/2019 Ohio A, F, G, N 3% increase 1/23/2019 3/1/2019 Oregon A, F, G, N 8% increase 1/23/2019 3/1/2019 South Dakota A,
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GTL’s e-App is Your Own Digital Assistant!
Are you using the GTL e-App? Make this the year to take advantage of easy quoting and electronic business submission! The e-App will be your own digital assistant to help you sell GTL’s industry-leading products! DOWNLOAD FORAPPLE DEVICES DOWNLOAD FORANDROID DEVICES Unsure how to download, register or log in? The GTL e-App and Agent Portal now have an “Agent Help” button on the login screen. By clicking on the button you will have access to step-by-step videos that address the most common questions agents have regarding the e-App. Always have the most up-to-date version of the GTL e-App by
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Enhancements to the New Amazon Connect Phone System
In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Our producers and customers are very important to us, and we sincerely appreciate the feedback you have provided throughout the transition to our new phone system. We continue to make improvements based on your feedback and are working to correct issues as they arise. We are also reallocating resources and hiring additional associates in some areas to improve wait times. We are confident that as we work to smooth out the
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Medicare News – Omaha Family of Companies
Medicare Supplement: Modernized Rate Release – HI Please view the upcoming Modernized Rate Release in Mutual of Omaha – Hawaii. Dental Insurance Product Release in Maryland Effective January 18, 2019 you may begin selling our Mutual Dental PreferredSM and Mutual Dental ProtectionSM insurance policies underwritten by Mutual of Omaha Insurance Company in Maryland. Pay Any Day for Medicare Supplement and Dental Pay Any Day allows your client to select automatic deduction dates rather than the 1st or the 15th of the month and goes into effect Friday, January 18, 2019. #goldencareagent #mutualofomaha
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Medicare News – Omaha Family of Companies
Medicare Supplement: Upcoming Med Supp Rate Adjustments Scroll through the announcement for details on the following rate adjustments. • Modernized Rate Adjustments — OIC-SD *See page 1 of the attachment • Modernized In-force Only Rate Adjustments — UOO-MS *See page 2 of the attachment • Standardized Rate Adjustments — MOO-VA; UOO-MS *See page 4 of the attachment #goldencareagent #mutualofomaha
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