Medicare Supplement: Upcoming Med Supp Rate Adjustments Scroll through the announcement for details on the following rate adjustments. • Modernized Rate Adjustments — UOO-FL *See page 1 of the attachment • Modernized Rate Adjustments — MOO-HI *See page 4 of the attachment Upcoming Med Supp Rate Adjustments Scroll through the announcement for details on the following rate adjustments. • Modernized Rate Adjustments — UW-NV *See page 1 of the attachment • Modernized In-force Only Rate Adjustments — UOO-MI, NC; MOO-NC; UW-SD *See page 2 of the attachment • Standardized Rate Adjustments — MOO-MO *See page 4 of the attachment
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Continuous Improvements to New Amazon Connect Phone System
In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Overall, we have been pleased with the deployment of the new phone system and have received positive feedback. As with any change, we have also received constructive feedback. One of the major benefits of the Amazon Connect phone system is that we are able to quickly adjust the system and correct issues as they arise. Call Routing Improvements: The new system is designed to help facilitate our new operating model. Today
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New Email Notifications for Clients on Direct Bill
Beginning Thursday, December 13th, we will begin sending email notifications when a renewal premium is due for individual life and individual health customers on direct bill. There are three separate emails the customer may receive when the premium is due: An email notification 10 days prior to the premium due date. A reminder email notification 10 days after the premium due date. This reminder will only be sent if the payment has not been received. A final ‘Act Now’ email notification will be sent 5 days prior to the grace period ending. This final notification will only be sent if
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First Quarter 2019 Broker Bonus Program
You can make even more bucks on your Medicare supplement and SELECT underwritten business through our 2019 1st Quarter Broker Bonus Program. Here are the nuts and bolts: Qualification Period: Bonus Program period is from January 1, 2019 to March 31, 2019. Eligible states: Payment will be made on qualified applications in the following states: Alabama Iowa New Jersey Tennessee Arizona Kentucky New Mexico Texas Colorado Louisiana North Carolina Utah Florida Maryland Ohio Virginia Georgia Mississippi Oklahoma West Virginia Idaho Nebraska Pennsylvania Illinois Nevada South Carolina Indiana New Hampshire South Dakota Qualifying Apps:
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REMINDER: Omaha 2018 Holiday Closings and End-of-Year Pay Dates
Mutual of Omaha and its affiliates (United of Omaha, Companion Life Insurance Company, and United World) will be closed on the following days: Christmas Eve: Monday, December 24, 2018 Christmas Day: Tuesday, December 25, 2018 New Year’s Eve: Monday, December 31, 2018 New Year’s Day: Tuesday, January 1, 2019 From everyone at Mutual of Omaha, we wish you happy holidays and safe travels! The past pay cutoff in 2018 is December 28 for Life and December 27 for Health. This is the last pay cycle to be paid in 2018. Holiday Date Holiday Observed Life Cutoff (New issues &
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Medicare News – Omaha Family of Companies
Medicare Supplement: Upcoming Med Supp Rate Adjustments Scroll through the announcement for details on the following rate adjustments. • Modernized Rate Adjustments — MOO-HI,MS *See page 1 of the attachment January 1, 2019 Med Supp Release View the January 1, 2019 rate adjustment for Mutual New Hampshire and United New Mexico. 2019 Med Supp Marketing Credits Program Earn credits in 2019 for your Med supp business and redeem them for your Med supp business expenses. 2019 Copay and Deductible Marketing Materials Available Medicare supplement marketing materials containing the 2019 copay and deductible information are now available to
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Medicare News – Omaha Family of Companies
Medicare Supplement: Med Supp Upcoming Rate Adjustments Scroll through the announcement for details on the following rate adjustments. • In-force Only Rate Adjustment — MOO-FL *See page 2 of the attachment • Standardized Rate Adjustment — MOO-FL *See page 4 of the attachment Applying for Dental Insurance Whether using e-App or paper or coupling your dental sale with a Med supp sale, taking a dental application is easy. Dental Product Resources on SPA View the resources available on Sales Professional Access that will help you learn more about our dental products. Med Supp 2019 Marketing Materials Notice
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Medicare Supplement Insurance Premium Rate Changes
Transamerica Premier Life Insurance Company will be implementing Medicare Supplement insurance premium rate changes in New Hampshire for new sales and in force policies. The in force policies that are impacted were originally underwritten by Transamerica Premier Life Insurance Company. State Plan Adjusted Percentage Upload Date New Rate Effective Date New Hampshire A, F, G, N 3% increase 11/22/2018 1/1/2019 Three Scenarios to consider Applications submitted and placed prior to the new rate upload date with any future effective date will receive the current rates for the first year and then will receive the rate
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The Clock is Ticking on your 2018 Marketing Credits
IMPORTANT REMINDER DON’T FORGET our Marketing Credits redemption deadline is coming up soon! You have until December 1, 2018 to request reimbursement for your 2018 Medicare supplement marketing credits earned from October 1, 2017 to September 30, 2018. Please be advised that due to end of year request volumes it is currently taking approximately two – three weeks to process requests. Also keep in mind, credits earned from October 1, 2018 through December 31, 2018 are part of the 2019 marketing credits program and will not need to be redeemed until December of 2019. For questions, call Mutual of Omaha’s
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New Amazon Connect Experience for Individual Service and Claims
We are excited to announce that we will deploy a new contact experience leveraging Amazon Connect in our Individual Life and Health Operations and Individual Life and Cancer/Hospital Claims call centers the evening of Wednesday, November 28th. When customers or agents place a call to these call centers starting Thursday, November 29, 2018, they will hear the new Amazon Connect experience. The number they call in to will not change, only the experience will change. We encourage you to share this information with your customers. Here’s How it Works: The New Call Flow Experience document depicts the new call
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