Although the shutdown has ended, Mutual of Omaha is committed to working with your customers as they resolve any outstanding financial issues. Grace periods for affected customers are being extended until April 25, 2019. Delaware Only: A customer who is a resident of Delaware and was affected by the shutdown can contact us to place a hold on their policy, up to 90 days from the end of the shutdown on January 25, 2019. If you have any questions regarding this or any other Mutual of Omaha service, please reach out to our customer service team at 800-775-6000.
Read More
Make DI Easy with the Tele-Application!
The DI teleapp facilitates a faster application process, limits asking medical questions, and reduces the need for call-backs to your customers by allowing our trained nurses to gather your clients’ medical information. Advantages of the DI Teleapp Simplifies the sales process for both the agent and the client Don’t have to ask awkward medical questions Quicker issue time – can cut the underwriting process by a 1/3rd – meaning you get paid faster Fewer attending physician statements – over a 50% reduction in medical records being ordered Client answers medical questions only once by a trained nurse regarding activities, health
Read More
Priority Income Protection® for Mortgage Protection
Ask your middle-income clients what their most significant purchase has been so far and most will say their house. Now ask them if they have a plan in place to continue mortgage payments if they have to miss work due to an accident or injury. 70% of Americans have less than $1,000 in a savings account. Some people may think they will figure things out if that time comes, but the reality is most people would not be able to take this big fluctuation in their income. Priority Income Protection is a great option for mortgage protection. It has an
Read More
Over 100 Years of Promises Kept
Way back in 1909, Mutual of Omaha sold its first Disability Income Insurance policy. Since then, we have continued to keep our promises to our customers. In 2017, we have paid out more than $38 million in DI claims. That’s an average of $3.22 million per month. Mutual of Omaha remains a leader in the DI marketplace providing coverage to nearly 63,000 individuals. To learn more about our ability to pay claims, click here. If you have any questions, please contact your Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com. Over 100 Years of Promises Kept
Read More
Disaster Relief Notification: Federal Government Shutdown
Mutual of Omaha is committed to working with your customers amidst the government shutdown. Grace periods for affected customers are being extended for an additional 30 days, and all requests are being handled on a rush basis. If you have any questions regarding this or any other Mutual of Omaha service, please reach out to our customer service team at 800-775-6000. Disaster Relief Notification: Federal Government Shutdown #goldencareagent #mutualofomaha
Read More
Introducing a New Producer Call Flow Using the Amazon Connect Phone System
In last week’s article, Enhancements to the New Amazon Connect Phone System, we announced an enhancement was underway that would give producers a more direct route to customer service. This new producer call flow has been implemented. Your path through the phone system now consists of only two questions. In the new experience, all callers will all be asked the same first question: ‘Please tell us if you are a policyowner, a provider, or a producer.’ You will answer with ‘Producer’. You will then be asked ‘What type of policy are you calling about?” From there, you will be routed
Read More
Why sell PIP? Good Reasons to Offer this Off-the-Job Coverage
Your clients may feel like they spend most of their life at work. But the truth is most of their time is spent away from work. Priority Income Protection® covers any disability that occurs off the job and not caused by or related to any employment. Off-the-job coverage means your clients are covered for injuries resulting from shoveling snow, playing with kids or riding a bike. And, since it’s off the job coverage, there are no occupation class restrictions. To check out more benefits of Priority Income Protection®, click here. If you have any questions, please contact Mutual of
Read More
Enhancements to the New Amazon Connect Phone System
In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Our producers and customers are very important to us, and we sincerely appreciate the feedback you have provided throughout the transition to our new phone system. We continue to make improvements based on your feedback and are working to correct issues as they arise. We are also reallocating resources and hiring additional associates in some areas to improve wait times. We are confident that as we work to smooth out the
Read More
Priority Income Protection Approval in California
Last week we announced the approval of California for Priority Income Protection® on January 15, 2019. Now marketing material is available too. Marketing material includes a point of sale brochure, recruiting material, sales ideas and underwriting guide. Some of the great advantages of PIP are: Simple product, easy to understand (no riders) Affordable, clients choose their benefit amount up to $4,000 Convenient, easy quote and e-App with knock-out questions, no medical exams or financial documentation required Fast protection, policies are issued in just a few days No occupation classes–off the job coverage Predictable, coverage is issued as applied for (no
Read More
Priority Income Protection Pending Approval in California
California will be approved for Priority Income Protection® on January 15, 2019. Priority Income Protection helps you serve your middle-income clients who need to protect their most important asset—their paycheck. Some of the great advantages of PIP are: Simple product, easy to understand (no riders) Affordable, clients choose their benefit amount up to $4,000 Convenient, easy quote and e-App with knock-out questions, no medical exams or financial documentation required Fast protection, policies are issued in just a few days No occupation classes–off the job coverage Predictable, coverage is issued as applied for (no exclusions, rate ups) For more information, click
Read More
