Mutual of Omaha is committed to working with your customers amidst the government shutdown. Grace periods for affected customers are being extended for an additional 30 days, and all requests are being handled on a rush basis. If you have any questions regarding this or any other Mutual of Omaha service, please reach out to our customer service team at 800-775-6000. Disaster Relief Notification: Federal Government Shutdown #goldencareagent #mutualofomaha
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Introducing a New Producer Call Flow Using the Amazon Connect Phone System
In last week’s article, Enhancements to the New Amazon Connect Phone System, we announced an enhancement was underway that would give producers a more direct route to customer service. This new producer call flow has been implemented. Your path through the phone system now consists of only two questions. In the new experience, all callers will all be asked the same first question: ‘Please tell us if you are a policyowner, a provider, or a producer.’ You will answer with ‘Producer’. You will then be asked ‘What type of policy are you calling about?” From there, you will be routed
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Enhancements to the New Amazon Connect Phone System
In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Our producers and customers are very important to us, and we sincerely appreciate the feedback you have provided throughout the transition to our new phone system. We continue to make improvements based on your feedback and are working to correct issues as they arise. We are also reallocating resources and hiring additional associates in some areas to improve wait times. We are confident that as we work to smooth out the
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Dental Insurance Product Release in Maryland
Effective January 18, 2019, you may begin selling our Mutual Dental PreferredSM and Mutual Dental ProtectionSM insurance policies underwritten by Mutual of Omaha Insurance Company in Maryland. While this product is positioned for individuals who are Medicare eligible, the issue age is 19 – 99 for these policies. For more information and to see rates view the Dental Insurance Product and Rate Guide. Appointment: If you are not already appointed for the Dental product, click here to add this product to your appointments. Dental e-App available January 18, 2019 For ease and convenience use the Dental e-App located on SPA
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Continuous Improvements to New Amazon Connect Phone System
In late November, we announced our new implementation of our Amazon Connect phone system for Life and Health Service and Claims. The Call Experience visual depicts the new experience. Overall, we have been pleased with the deployment of the new phone system and have received positive feedback. As with any change, we have also received constructive feedback. One of the major benefits of the Amazon Connect phone system is that we are able to quickly adjust the system and correct issues as they arise. Call Routing Improvements: The new system is designed to help facilitate our new operating model. Today
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Applying for Dental Insurance
Our Mutual Dental Preferred and Mutual Dental Protection insurance policies with an optional vision care rider, underwritten by Mutual of Omaha Insurance Company, offer a great opportunity for you to increase your sales this AEP. These dental products are available in all states except: Maryland, North Carolina, New Mexico, New York, Virginia and Washington. So whether you prefer e-App or paper, taking an application couldn’t be easier. And if you are already selling one of our Mutual of Omaha or its affiliates Medicare supplement plans, the transition to a dental sale is simple. For ease and convenience use the Dental
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New Amazon Connect Experience for Individual Service and Claims
We are excited to announce that we will deploy a new contact experience leveraging Amazon Connect in our Individual Life and Health Operations and Individual Life and Cancer/Hospital Claims call centers the evening of Wednesday, November 28th. When customers or agents place a call to these call centers starting Thursday, November 29, 2018, they will hear the new Amazon Connect experience. The number they call in to will not change, only the experience will change. We encourage you to share this information with your customers. Here’s How it Works: The New Call Flow Experience document depicts the new call
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Mutual of Omaha’s Mobile Quote App
Don’t forget – you can quickly and easy access pricing for a variety of Mutual of Omaha’s insurance products using the Mobile Quote tool. Quickly run quotes for your clients whenever, wherever with Omaha’s easy-to-use mobile app, available Android and Apple devices. Plus, it allows you to customize the product view to product you sell. DOWNLOAD THE APP TODAY > Requires iOS10 or Android 4.4 and up. CURRENTLY AVAILABLE: > Children’s Whole Life > Critical Advantage > Dental > Guaranteed ADvantage > Guaranteed Universal Life > Guaranteed Universal Life Express > Living Promise > Long-Term Care Insurance > Medicare Supplement >
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New PrimeStar Advantage Plus, Now Available!
New & Improved: PrimeStar Advantage Plus We are excited to introduce our enhanced PrimeStar Advantage Plus Individual Dental plan. As our most popular plan, we wanted to expand the annual benefit to include $1,000. So that way, you and your client no longer need to compare and contrast multiple different plans. You can review the Advantage Plus plan and allow them to decide how much coverage they would like to buy —$1,000 or $2,000. Just one more way that Ameritas is making dental simple. Here’s what’s new*: The Advantage Plus will be our core plan, now offering it with the
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Dental Marketing Credits
Don’t forget, this is the last week you can earn marketing credits for your dental sales during our limited time program! During the months of June, July and August earn marketing credits for your first three dental applications each month. 50 credits for the your first dental app, 100 credits for your second dental app, and 150 credits for your third dental app That’s a maximum of 300 credits per month or 900 credits total. You’ll accumulate credits June through August and starting in September and until November 30, 2018 you’ll have the opportunity to redeem your dental marketing credits.
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