Spread the Word About Customer Access

Spread the word! Customer Access is a great resource that allows your clients to access their information in one convenient spot 24/7. By simply logging into Customer Access, clients have access to a variety of self-service capabilities, including making a payment, viewing Explanation of Benefits, obtaining policy information and much more – new features are also added periodically! Here’s a list of what can be done 24/7 on Customer Access. Customers can also utilize the Interactive Voice Response (IVR) system within our customer service line 24/7 to do the following: Make a payment Request a duplicate ID card Obtain policy
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Initial Premium Bank Draft Update

We recently informed you of a technical issue with our initial premium payment drafts. We have fixed the issue and the bank drafts for initial premium are functioning like normal. When your client requests a specific date for the first premium draft, their bank account will be drafted on the day they requested – not a few days later. If your client picks the second Tuesday of each month – their payment will come out on the second Tuesday of each month. Don’t forget to let your clients know they have options when selecting the date their payment comes out.
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Initial Premium Bank Draft Update

In April, we announced an enhancement to our payment system. On all Life products, your clients’ initial premium payments would draft their bank accounts on the day they requested it instead of a few days after. Currently, there is a production issue affecting the enhancement we installed in April and initial premium bank drafts are being processed one to two business days after the date requested. Our IT team is working on a fix to correct this issue as soon as possible. We will notify you as soon as we repair the issue.   If you have any questions, please
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Categories: Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).