Spread the Word About Customer Access

Spread the word! Customer Access is a great resource that allows your clients to access their information in one convenient spot 24/7. By simply logging into Customer Access, clients have access to a variety of self-service capabilities, including making a payment, viewing Explanation of Benefits, obtaining policy information and much more – new features are also added periodically!

Here’s a list of what can be done 24/7 on Customer Access.

Customers can also utilize the Interactive Voice Response (IVR) system within our customer service line 24/7 to do the following:

  • Make a payment
  • Request a duplicate ID card
  • Obtain policy information (status, values, billing informaiton, etc.)

To do so, clients will call 800-775-6000 and provide one of the call reason types listed above. Upon authentication, the request information will be provided.

As a producer, you can access much of this same information in Sales Professional Access (SPA) by following these instructions:

  • Search in SPA on the Policy Information page by client’s policy number, first initial and last name – or by the last 4 digits of their social security number
  • Click on the “Customer Access” link next to the client’s name
  • This will open Customer Access in a new window

Customer Access and IVR are great tools that offer many customer focused features. Take a moment to promote these resources to your clients – encourage them to sign up or log into Customer Access and start utilizing it today!

Your clients can register or sign-in to Customer Access by going to http://www.mutualofomaha.com/access. If they have any questions, please have them call Mutual of Omaha at 800-775-6000. Representatives are available from Monday-Thursday, 7 a.m. to 5:30 p.m. and Friday, 7 a.m. to 5:00 p.m.

Spread the Word About Customer Access