Earlier this month, we announced the next phase of the Illinois LTC Partnership. As of January 25, 2019, there is a delay in distributing partnership-approved notification letters to relevant customers. As a reminder, the Illinois passive exchange will be offered to all policyowners with the appropriate policy form and inflation protection. Please note there is no impact to customers other than a delay in receiving their passive exchange notification letter. We will inform you when there is a new date for distribution. Until then, click here to view the SPA page for more information on LTC Partnership. (Login required).
Read More
Disaster Relief Notification: Federal Government Shutdown
Mutual of Omaha is committed to working with your customers amidst the government shutdown. Grace periods for affected customers are being extended for an additional 30 days, and all requests are being handled on a rush basis. If you have any questions regarding this or any other Mutual of Omaha service, please reach out to our customer service team at 800-775-6000. Disaster Relief Notification: Federal Government Shutdown #goldencareagent #mutualofomaha
Read More
Introducing a New Producer Call Flow Using the Amazon Connect Phone System
In last week’s article, Enhancements to the New Amazon Connect Phone System, we announced an enhancement was underway that would give producers a more direct route to customer service. This new producer call flow has been implemented. Your path through the phone system now consists of only two questions. In the new experience, all callers will all be asked the same first question: ‘Please tell us if you are a policyowner, a provider, or a producer.’ You will answer with ‘Producer’. You will then be asked ‘What type of policy are you calling about?” From there, you will be routed
Read More
MutualCare® Solutions Cash and Reimbursement Benefits
MutualCare® Solutions policies give your clients two options on receiving long-term care benefits – cash and reimbursement. Cash Benefit The cash benefit can be used for any services that supports the plan of care. Plus, there is no elimination period to meet before receiving the cash. Reimbursement Benefit After the elimination period is met, the reimbursement benefit allows your client to access covered long-term care services, reimbursed up to the selected amount each month. Best of all, your clients have the flexibility to switch between the cash or reimbursement benefit at any time. For more details on the MutualCare® Solutions
Read More
Upcoming EssentialLTC State Release – Hawaii
EssentialLTC News NGL EssentialLTC to be available in Hawaii Keep your eyes peeled for a release announcement coming soon! If you have questions , please call NGL at (888) 505-2332 or email status@ngl-essentialLTC.com. #goldencareagent #ngl
Read More
In-Force Rate Action Announcement: Nebraska: Blue Cross Blue Shield Private Label
As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. Nebraska has now allowed the following increases for: Blue Cross Blue Shield Private Label Policies Product Series and Form Numbers Increase for Policies with Limited Benefit Periods Increase for Policies with Lifetime Benefit Periods Series A P030B P031B P032B 223.4% phased 34.1%, 34.1%, 34.1%, 34.1% cumulative 309.1% phased 42.22%, 42.22%, 42.22%, 42.22% cumulative Series B P035A 285% phased 40.08%, 40.08%, 40.08%, 40.08% cumulative 425.7% phased 51.42%,
Read More
Genworth, Industry News, and Long-Term Care.
In-Force Rate Action Announcement: West Virginia (Pre-PCS, PCS I, PCS II)
> PCS II with Stable Premium Option As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. West Virginia has now allowed the following increases: West Virginia Product Series Increase for Policies with Limited Benefit Periods Increase for Policies with Lifetime Benefit Periods Pre-PCS 39% 99% PCS I 55% 72% PCS II 55% 72% This rate increase applies to non-AARP, non-partnership policies only. Communications Timeline Servicing agents will receive a list of their
Read More
Genworth, Industry News, and Long-Term Care.
In-Force Rate Action Announcement: West Virginia (Privileged Choice® and Classic Select®)
As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. West Virginia has now allowed the following increases: West Virginia Product Series Increase Percentage Privileged Choice 20% Classic Select 20% This rate increase applies to non-AARP, non-partnership policies only. Communications Timeline Servicing agents will receive a list of their impacted policyholders in this state one week prior to the start of policyholder notifications. Policyholder notifications will begin January 29, 2019 and will continue throughout
Read More
Genworth, Industry News, and Long-Term Care.
In-Force Rate Action Announcement: Ohio (Pre-PCS, PCS I, PCS II)
As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. Ohio has now allowed the following increases: Ohio Product Series Increase for Policies with Limited Benefit Periods Increase for Policies with Lifetime Benefit Periods Pre-PCS 15% 15% PCS I 15% 15% PCS II 15% 15% This rate increase applies to non-AARP, non-partnership policies only. Communications Timeline Servicing agents will receive a list of their impacted policyholders in this state one week prior to
Read More
Genworth, Industry News, and Long-Term Care.
In-Force Rate Action Announcement: Maine (Privileged Choice® and Classic Select®)
As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. Maine has now allowed the following increases: Maine AARP Product Series Increase Percentage Privileged Choice 26.3% Classic Select 26.3% Maine Product Series Increase Percentage Privileged Choice 26.8% Classic Select 26.8% This rate increase applies to policies issued from Oct 1, 2004 through Dec 1, 2011 Communications Timeline Servicing agents will receive a list of their impacted policyholders in this state one week
Read More
Genworth, Industry News, and Long-Term Care.
