You now have three convenient ways to connect with the support team when you have a technical issue: call, chat or email. The technical support team helps with issues such as login and account access, website and eApps. Chat has been added allowing you to troubleshoot with a service technician using instant messaging. All technical issues – whether they’re reported via a call, chat or email – will be addressed in the order they’re received. When you call or chat, you’ll see a message that tells you the expected wait time if you’re not immediately connected with a technician. (Note:
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A.M. Best Reaffirms Mutual of Omaha’s Financial Rating
December 23, 2016 A.M. Best has affirmed Mutual of Omaha’s A+ (Superior) rating with a stable ratings outlook. The A+ rating is the second highest of 16 ratings issued by A.M. Best, which assesses overall financial strength and ability to meet ongoing obligations to policyholders. “The rating affirmations reflect Mutual of Omaha’s favorable reputation in its core Medicare supplement insurance market, as well as the company’s growing presence in its Group Benefits segment, its diversified distribution platforms and the organization’s strong risk-adjusted capitalization,” A.M. Best said in a press release announcing the rating, “A.M. Best believes that the company’s product
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Good News | Rewards Double Point January
We’re Starting The New Year Off With A BANG! Celebrating the addition of CareShield, for the month of January earn DOUBLE the GoldenCare Reward Points on each approved applicant for select products! • 800 Points for each approved CareShield Applicant • 800 Points for each approved Custom Solution Applicant Click Here for full details Read Full Good News Article
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LTC Training Materials
You can refresh your LTCi knowledge by reviewing these short clips: Completing the Application Using the LTC e-App When a Client Goes on Claim Initial Premium Collection Option Be sure to check out Sales Professional Access for other great sales tools. If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com. LTC Training Materials #goldencareagent #MutualOfOmaha
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Payment Options for Customers
Exciting news regarding new process related to payments! Policyowner Services is continually looking for ways to enhance the service experience. As you are aware, this year we’ve been looking at several of our high volume requests and enhancing the related processes to make them more efficient. Recently, we’ve had the opportunity to review the way we handle certain types of payments. We are excited to announce the changes we’ve made to Customer Access to allow additional payment processing! For Life and Health policies: A customer will have the ability to submit an electronic payment during the “special offer” or “timely
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US Holiday Telephone Solicitation Bans for the Month of January 2017
Please be aware of the following U.S. holiday telephone solicitation bans for the month of January. On Monday, January 2, 2017: Alabama, Louisiana, Mississippi, Rhode Island, and Utah prohibit unsolicited marketing calls to residents in observance of New Year’s Day On Sunday, January 8, 2017: Louisiana prohibits unsolicited marketing calls to residents in observance of the Battle of New Orleans; however, state law already prohibits telephone solicitations on Sundays On Monday, January 16, 2017: Alabama, Louisiana, Mississippi, Rhode Island, and Utah prohibit unsolicited marketing calls to residents in observance of Dr. Martin Luther King, Jr. Day On Thursday, January 19,
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Medicare Supplement News – Omaha Family of Companies
March 2017 Modernized Rate Adjustment – Mississippi Modernized Rate Adjustment – MS. #goldencareagent
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GoldenCare Newsletter | December 19, 2016 Edition
From GoldenCare: Ring in 2017 with our End-Of-Year Grand Finale! Catch up on all the moves, shake-ups and changes that happened in 2016 and get a jump on your success in 2017. Reserve your seats: Wed, Dec 28, 2016 10:00 AM to 10:30 AM CST Thurs, Dec 29, 2016 2:00 PM to 2:30 PM CST Our Guest Article is “The Tax Benefits of Long Term Care Insurance” by Maryalene LaPonsie, U.S. News and World Reports. Enjoy! Minnesota Life / Securian now has Client Videos on YouTube! See the newsletter to check out some of their most popular videos. GTL has
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Reminder: End of Year Pay Schedule
The holidays are quickly approaching, find out end of year pay schedule below for all of the important end-of-year dates. Mutual of Omaha and its affiliates (United of Omaha, Companion Life Insurance Company, and United World) will be closed on the following days: Monday, December 26, 2016 for the Christmas Holiday Monday, January 2, 2017 for the New Year’s Day Holiday The last pay cutoff in 2016 is December 27 for Life and December 23 for Health. This is the last pay cycle to be paid in 2016. Weekly and holiday pay schedules are available on SPA – Go to
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Rate Adjustments Effective March 1, 2017
Long-Term Care insurance (LTCi) is a core product for Mutual of Omaha and we intend to remain a key player in this market for years to come. In order to fulfill this commitment, we actively monitor emerging industry trends as well as our own experience so we can make the adjustments necessary that will allow us to keep our promises to policyholders and remain competitive in the marketplace. For this reason, we will be implementing the following rate adjustments effective March 1, 2017: Block of Business Impacted States LTC06UI Iowa For a complete rate history, see the state
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