In-Force Rate Action Announcement: Washington DC (Choice 1)

> Choice 1 with Stable Premium Option As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. Washington DC has now allowed the following increases: Washington DC Product Series Increase for Policies with Limited Benefit Periods Increase for Policies with Lifetime Benefit Periods Choice 1 10% 10%   Policyholders who selected Stable Premium Option with the previous premium increase (announced 4/9/2018) are not included with this increase. Communications Timeline Servicing agents will receive a list of
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Categories: Genworth, Industry News, and Long-Term Care.

In-Force Rate Action Announcement: Pennsylvania (Choice 1)

> Choice 1 with Stable Premium Option As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. Pennsylvania has now allowed the following increases: Pennsylvania Product Series Increase for Policies with Limited Benefit Periods Increase for Policies with Lifetime Benefit Periods Choice 1 10% for policies issued before 9/16/02 10% for policies issued before 9/16/02 20% for policies issued on or after 9/16/02 20% for policies issued on or after 9/16/02   Policyholders who selected Stable
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Categories: Genworth, Industry News, and Long-Term Care.

In-Force Rate Action Announcement: Illinois (Choice 1)

> Choice 1 with Stable Premium Option As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. Illinois has now allowed the following increases: Illinois Product Series Increase for Policies with Limited Benefit Periods Increase for Policies with Lifetime Benefit Periods Choice 1 55% 72%   This rate increase applies to policies issued before 1/1/2003. Communications Timeline Servicing agents will receive a list of their impacted policyholders in this state one week prior to the start
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Categories: Genworth, Industry News, and Long-Term Care.

Expanded E-APP Availability

Effective 4/26/19, National Guardian Life’s E-APP will now be available in all states where EssentialLTC is available, except FL. Log in to the Agent Resource Center to familiarize yourself with the EssentialLTC E-APP by using the E-APP Sandbox.   Don’t have a login yet? Register for access.   If you have questions , please call NGL at (888) 505-2332 or email status@ngl-essentialLTC.com.   #goldencareagent #ngl
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Categories: Industry News, Long-Term Care, and National Guardian Life.

Rate Adjustments Effective July 1, 2019

Long-Term Care insurance (LTCi) is a core product for Mutual of Omaha and we intend to remain a key player in this market for years to come. In order to fulfill this commitment, we actively monitor emerging industry trends as well as our own experience so we can make the adjustments necessary that will allow us to keep our promises to policyholders and remain competitive in the marketplace. For this reason, we will be implementing the following rate adjustments effective July 1, 2019: Block of Business Impacted States NHA, LTA, HCA, LT50 & NH50 Oklahoma LTC06UI Texas, Georgia    
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

(Legacy) Rate Adjustments Effective August 1, 2019

Long-Term Care insurance (LTCi) is a core product for Mutual of Omaha and we intend to remain a key player in this market for years to come. In order to fulfill this commitment, we actively monitor emerging industry trends as well as our own experience so we can make the adjustments necessary that will allow us to keep our promises to policyholders and remain competitive in the marketplace. For this reason, we will be implementing the following rate adjustments effective August 1, 2019: Block of Business Impacted States NHA, LTA, HCA, LT50 & NH50 Rhode Island     For a
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Categories: Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Amazon Connect Telephone System Update

We appreciate the positive feedback we have received on the new Producer call flow that was introduced in late January. We are pleased to report that our Average Speed of Answer (ASA) has stabilized. In March, our ASA was 41 seconds. As a reminder, when calling customer service, simply answer the first question with “Producer” and then provide the product type you are calling on. Once you do this, you will be immediately transferred to the appropriate customer service team. Customer Call Flows We are continuing to work towards determining the best design for our customer call flows. The best
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Categories: Critical Illness, Dental, Disability Income Insurance, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

NEW Multi-Life Producer Guide

In the multi-life marketplace, today’s long term care insurance agent stands at an amazing crossroads, where the needs of employers and employees are merging with a growing awareness of long term care and its impact. Your opportunity to offer LTC benefits is remarkable and, in many ways, unparalleled. Consider the facts: Benefits play a central role in helping employees achieve their goals and reduce stress: Two in three employees say that benefit packages help reduce their financial stress.1 Only 21% of employers offer long term care insurance but almost half (46%) of employees feel the benefit is important.2 Employers are
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Categories: Industry News and Long-Term Care.

In-Force Rate Action Announcement: Oklahoma (Choice 1)

> Choice 1 with Stable Premium Option As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. Oklahoma has now allowed the following increases: Oklahoma Product Series Increase for Policies with Limited Benefit Periods Increase for Policies with Lifetime Benefit Periods Choice 1 10% 10% Policyholders who selected the Stable Premium Option with the previous premium increase (announced 4/9/2018) are not included in this increase. Communications Timeline Servicing agents will receive a list of their impacted
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Categories: Genworth, Industry News, and Long-Term Care.

In-Force Rate Action Announcement: Arkansas (Choice 1)

> Choice 1 with Stable Premium Option As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed. Arkansas has now allowed the following increases: Arkansas Product Series Increase for Policies with Limited Benefit Periods Increase for Policies with Lifetime Benefit Periods Choice 1 15% 15% Policyholders who selected the Stable Premium Option with the previous premium increase (announced 4/9/2018) are not included in this increase. Communications Timeline Servicing agents will receive a list of their impacted
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Categories: Genworth, Industry News, and Long-Term Care.