Corrected: Important Information for Insureds Living in Texas Note: This email was distributed earlier with incorrect dates for the temporary suspension period. Please see corrected dates below. We apologize for the inconvenience. Effective immediately, a temporary suspension is in effect on lapses, terminations, cancellations and other time-sensitive provision requirements of the insurance policies or annuity contracts for insured customers residing in a county declared a federal or state disaster area in Texas. This is to protect the policyholders from accidental termination. We will process other requests to help them in as timely a manner as possible. The temporary suspension applies
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Service Times Cut By More Than Half … And More Improvements Are On The Way Several months ago we announced an ambitious undertaking to transform our service model with the goal of improving your experience and the quality of work delivered, and reducing turnaround times. Our pledge was that by June 30, we would be within time standards of our service level agreements (SLAs) for our key functional areas. We pursued this goal by adding and training new staff, reviewing and improving our processes, implementing system enhancements, and having departments work overtime to deliver on our promises. As a result
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Effective March 3, 2017, we’ve made changes to Forms Depot that make it faster, easier, and more convenient to find and order forms, and to browse and share items from our large catalog of marketing materials. What’s New on Forms Depot? Enhanced interface: You’ll see more options on the home screen to find the form or collateral you need. Advanced search capabilities: In addition to the standard search by Service Type, State, etc., users can now review and search by Favorites, Featured Items, Previous Orders, and Recently Viewed. Users can also launch a new search directly from the Search Results
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Now Available! Lockbox Addresses for AGL New Business Applications and Initial Premiums Great news! Our new lockbox system for New Business submissions for Life and A&H products underwritten by American General Life Insurance Company (AGL) is now active and ready for your business. This means faster, more efficient, and more secure handling of your case submissions! The mailing addresses listed below are now effective for all New Business submissions and correspondence for Life and A&H products underwritten by AGL: ✓ New Business applications ✓ Initial premium payments ✓ Related forms     Regular Mail Effective March 1, 2017 Overnight Mail
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We know there are challenges with new business turnaround times. We are committed to getting it right for you. If you are experiencing challenges with turn-around times or other issues on business submitted with us, please accept our sincere apologies for any disruptions your and your clients have experienced. As you may be aware, we are in the process of upgrading our multiple legacy systems to a state-of-the-art policy administration system, and we realize it hasn’t always been a smooth ride as we fully implement the new system. However, the end result will position us to be a top-tier carrier
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Due to new regulatory requirements, the following will be implemented for American General Life Insurance (AGL) Accident and Health products offered in New Mexico and the District of Columbia, effective January 23, 2017: New Mexico — Sales of CriticalCare Plus® will be discontinued Transition rules for CriticalCare Plus in New Mexico Beginning January 23, 2017, distribution partners should discontinue active sales of CriticalCare Plus. Effective March 1, 2017, CriticalCare Plus applications from the state of New Mexico will no longer be accepted in the home office. District of Columbia — New supplemental application (AGLC110469-DC) that includes disclosure language, must be
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