As a reminder, the Centers for Medicare & Medicaid Services (CMS) recently began mailing new Medicare ID cards to beneficiaries and this will continue through April 2019. The new cards have a unique Medicare identification number, also called a Medicare Beneficiary Identifier (MBI). You can review our past communication here. Please note: In most cases, Aetna will receive the new Medicare numbers from CMS before our existing members get their new Medicare card and number in the mail. For example, the new Medicare numbers now appear in Individual Medicare enrollment and commission-related reports on Producer World for all existing membership.
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Are your clients eligible for Medicare? Get trained on our 2018 MA/MAPD plans To start selling our 2018 Individual Medicare Advantage (MA/MAPD) plans you need to complete all of our ready-to-sell requirements. PLUS, you’ll need to complete market-specific training for every state and market where you plan to sell.  At the training you’ll learn about our 2018 plan benefits, provider and pharmacy networks, and our competitive advantages.   We’re here to help If you have any questions, just contact your local Aetna Medicare Broker Manager.   #goldencareagent #aetna
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Help your Medicare clients understand their Rx coverage Use these tips to help retain your Medicare clients and prevent complaints Remind your clients: Aetna and Coventry Rx plans (i.e., MAPD and PDP) require them to use a network of pharmacies to get their prescription drugs. If their Rx plan has a deductible for prescription drugs, it only applies to drugs on tiers 3, 4 and 5. If their Rx plan includes a preferred pharmacy structure, they may be able to save money by using particular pharmacies (called our preferred pharmacies). The Medicare Part D program has 4 benefit stages: the
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Coming Soon: New Medicare ID Cards With New Medicare Numbers Starting in April, CMS is issuing new Medicare ID cards to help prevent fraud and fight identity theft. What you need to know CMS is removing Social Security Numbers from Medicare ID cards. Between April 2018 and April 2019, CMS will mail each beneficiary a new Medicare ID card with a unique new Medicare number. There’s no impact to enrollment processes You can continue to follow the normal enrollment processes. Starting in April, just be sure to provide the number from the most current Medicare card (either the Health Insurance
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The Telephone Consumer Protection Act (TCPA): What you need to know The Telephone Consumer Protection Act (TCPA) is a Federal Communications Commission (FCC) regulatory law that Aetna selling partners are obligated to comply with, in addition to CMS Medicare Marketing Guidelines. What is TCPA? The Telephone Consumer Protection Act (TCPA) and other laws regulate telemarketing calls to consumers using automated systems. In essence, “telemarketing” refers to all forms of telemarketing subject to state or federal regulation, including but not limited to telemarketing as regulated under the Telephone Consumer Protection Act, 43 U.S.C. §227. This includes use of automatic telephone dialing
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Happy Holidays Thank you for your business during 2017, and for your ongoing commitment to serving our Medicare members. We wish you and your families a happy and healthy holiday, and look forward to growing our business together in 2018. Happy holidays from Aetna Medicare! Premium payment options for Medicare members Members have a choice in how they pay their monthly plan premium, and they select their method of payment on the enrollment form. They can choose between an automatic deduction from a bank account (we call this EFT), a coupon book payment (i.e., direct pay), and an SSA deduction.
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To our valued brokers, As you may have seen in the news, CVS Health, the largest pharmacy health care provider in the U.S., has agreed to acquire Aetna. This has no immediate effect on the products your clients have purchased or the products you are selling today. We are very excited about this combination. CVS Health and Aetna are joining to become the trusted front door to health care. Nearly 70 percent of the U.S. population lives within three miles of a CVS Health retail store and nearly five million Americans visit CVS Health every day. We will use CVS
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The 2018 Annual Election Period (AEP) ends Thursday, December 7. This means all Medicare AEP marketing efforts must cease on that date. Please make sure you follow the guidelines below when submitting your final AEP enrollments to us. Remember, we’re here to support you! Dec. 7 All AEP applications for a January 1, 2018, effective date must be completed, signed, dated and received by the agent no later than 11:59 p.m. December 7, 2017. You may not backdate the member signature date, agent receipt date, or agent signature date. Submit apps within 2 days We must receive signed enrollment applications
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2018 Individual Medicare administrative fee payments Administrative fee payments are currently being processed and paid for Individual Medicare enrollments (MA/MAPD, PDP) effective January 2018 that were submitted during the Annual Election Period (AEP). To be eligible to receive administrative fee payments, all writing agents, uplines, payees and principals must be “ready to sell.” To eliminate or minimize chargebacks in January, we process administrative fee payments as follows: Initially, you’ll receive a partial payment, at the renewal rate, for all enrollments. Next, if CMS confirms that enrollments qualify as “initial sales” (i.e., if enrollees are “new to Aetna” or “new to
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NEW provider lookup hotline: 1-844-375-2394 You can now call a new Medicare provider lookup hotline for help looking up providers during the busy AEP selling season: 1-844-375-2394. This hotline is for ready-to-sell brokers only and is available now through December 7. Representatives are available 7 a.m. to 7 p.m. CT. Learn more. How to find network providers for MA/MAPD plans Whenever possible, use our online directory tools, AetnaMedicare.com/findprovider and Coventry-Medicare.com/findprovider, which are updated 6 days a week. For your offline needs, provider directory PDFs are also available. • You can find Aetna provider directory PDFs on Producer World (Individual Medicare
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