Aetna Medicare Producer News

Coming Soon: New Medicare ID Cards With New Medicare Numbers

Starting in April, CMS is issuing new Medicare ID cards to help prevent fraud and fight identity theft.

New-Medicare-ID-Card-imageWhat you need to know

  • CMS is removing Social Security Numbers from Medicare ID cards.
  • Between April 2018 and April 2019, CMS will mail each beneficiary a new Medicare ID card with a unique new Medicare number.

There’s no impact to enrollment processes
You can continue to follow the normal enrollment processes. Starting in April, just be sure to provide the number from the most current Medicare card (either the Health Insurance Claim Number (HICN) or the new Medicare number) on the enrollment form.

How does this affect reports?
In Producer World reports, we changed the name of the old HICN field. It’s now the Medicare Number field. Initially, HICNs will continue to display in this field. You’ll start seeing new Medicare numbers instead of HICNs beginning in April 2018, and then going forward as we receive them from CMS. We also recently removed the SSN field from the enrollment-related reports.

Resources to help educate your clients
You can use one of the following items to educate your clients about this change: 1) new Medicare card flyer 2) 10 Things to Know About Your New Medicare Card. Beneficiaries can also learn more by visiting the Your Medicare Card page at


Check out the new Journey Handbook for MAPD members

There’s an exciting new resource to help Aetna and Coventry MAPD members make the most of their plan in 2018 – Introducing the new 2018 Journey Handbook. Check them out with the links below.

Aetna MAPD handbook (English)
Aetna MAPD handbook (Spanish)
Coventry MAPD handbook (English)
Coventry MAPD handbook (Spanish)

Inside this handbook, MAPD members can find information about:

  Getting started
  How to contact us
  Member tools
  Resources For Living
  How to find a PCP
  Behavioral health
  Urgent care vs ER
  Finding a pharmacy
  Aetna Rx Home Delivery
  Aetna Specialty Pharmacy

  Why tiers matter
  How to read a formulary
  Understanding drug payment stages
  Healthy home visits
  Case management services
  Medicare diabetes prevention program
  Medication therapy management
  OneTouch® diabetes supplies
  Key terms and more


It’s easy to access commission reports on Producer World

Step 1: Log into Producer World.

Step 2: Select “Individual Medicare” in the black bar at the top.

Step 3: Next, click the “Reports” tab in the middle of the page.

Step 4: Then follow prompts to access reports for your Aetna or Coventry MA/MAPD and PDP business.


Questions? We’re here to help!

If you have any questions, just contact the Aetna Medicare Broker Services Department at 1-866-714-9301 or Normal business hours are 8 a.m. to 8 p.m. ET from Monday – Friday.

Aetna Medicare Producer News