We have a lot to look forward to in 2019
TRACEY EDGAR, ONEAMERICA® CARE SOLUTIONS DISTRIBUTION LEADER
As I expressed in October, we at OneAmerica value your business and owe our success this year to each of you as our customer. I would now like to highlight improvements we’re making to show our commitment to excellence for you.
We’ve been making strides in the right direction. Our new case managers are training to increase one-on-one communications about underwriting decisions and next steps. We’ve increased our new business processing capacity by adding new underwriters, and we’ve successfully moved all pending business through with plans to sustain workflow for the fourth quarter and beyond. We’ve also created new roles and dedicated key roles to resolve operational challenges by focusing on efficiency and process improvement.
In my last message, I acknowledged the reality that change takes time. We’ll move toward our improvement goals as quickly as we can, but we still have work to do. We hope you’re experiencing the impact of these enhancements in positive ways and will continue to let us know how we can deliver the service you expect and deserve.
Once again, thank you for your business. We look forward to more growth and success in 2019.
OneAmerica Care Solutions Distribution Leader