“Improving the Long-Term Care Insurance Customer Experience,” by Peter Goldstein, ThinkAdvisor

 

Quote:

“Over the past decade, life insurers and financial services firms have begun investing in a variety of capabilities meant to improve their customers’ experience. These include mobile apps and self-service portals designed to help people manage their policies and assets. Yet the long-term care insurance (LTC) insurance industry has been slow to make the same investments for a variety of reasons. … New technologies certainly have the potential to streamline key processes involved in LTC insurance, including application processing, underwriting and claim payments. To enable this shift, many LTC insurers are turning to third-party administrators (TPAs) or specialized software vendors. Specifically, companies with electronic or web-based processing applications and technologically advanced claims systems are offering these capabilities to help insurers build out customer support tools, such as self-service applications.”

 

LTC Comment, Stephen A. Moses, President, Center for Long-Term Care Reform:

Click through for details. Friend-of-the-Center Peter Goldstein, CEO of Center-corporate-member LTCG is a trail blazer in this field.