You asked, we listened…

Over the past two months we focused on improving the language we use to communicate updates on Life and SecureCare pending business. We’ve updated our emails and messages to be more customer focused and provide valuable and timely information. We hope you appreciate these changes and continue to share your ideas for improvement with us!

The following are a few examples of the improvements we’ve made.

• Delivery Receipt (Previous “Delivery Receipt — New Issue”)
  • Removed “— New Issue”
  • Added comment, “Sign and date Delivery Receipt at time of delivery.”
  • Part 1B Signature (Previously “Quick App Part 1B Signature”)
    • Removed “Quick App”
    • Added comment, “Sign and date Part 1B at the time of delivery.”

• Email address of field case manager (Previously “E-mail address blank/omitted”)
  • Changed requirement name
  • Added comment, “Provide email address for whom case communication should be sent to.”
  • Changed responsibility of “to Agency”

Improved Language on Securian Email/Messages  (Login required)
 

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