From the Desk of
Simplified Issue Life: Weekly Time Service Update
Mutual of Omaha is pleased to announce our Simplified Issue Life Underwriting team has returned to normal time service levels!
Thank you for your business, continued support, and patience as we worked to process your business.
Our normal time service levels are listed below. Please note, business days do NOT include weekends.
- New business is reviewed within 1 business day from receipt
- Policies are issued on average 1-5 days after application review, depending on requirements needed
- Pending requirements are reviewed within 1-2 business days
- Post issue requests are processed within 1-2 business days
- Emails and phone call are returned within 24-48 hours
- Underwriters are available by phone Monday-Friday, 8:00am – 4:30 pm CST
You can check the status of your business by logging into Sales Professional Access and accessing the case status option in your profile.
If you have questions or concerns, please contact your Sales Director or Account Executive.
VP Head of Individual Life & Health Underwriting