Introducing CareGuide

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To:         All Associates
From:  Todd Hayden
Date:    May 3, 2024

I am thrilled to announce that we will be transitioning our partnership from Health Advocate to our new Patient advocacy and assistance company, CareGuide. This exciting new collaboration promises to bring valuable benefits to both our producers and their clients. Here are just a few highlights of the CareGuide Service:

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Hospital Bill Eraser – We use our innovative technology to reduce or possibly even eliminate large hospital bills via statute-required financial assistance programs and billing error/fraud analysis.

Pricing Portal – We know the specific care costs before you step in the door with our billion-plus claim database so you are not the next victim of the broken medical billing process.

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Money Map – Using our proprietary, data-driven mapping tool, we fan find and confirm low-cost providers by zip code for routine care before you are hit with an inflated price.

Lower or Eliminate Prescription Costs – We assist members with obtaining prescription coupons and getting their medications at low prices.

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Please review the CareGuide introductory sheet by clicking on the button below:

CareGuide One Pager

Thank you and if you have any questions, please reach out to our ACES team at or 1-(800)-369-3600.

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