Enhanced Special Authorization Process for APS Retrieval

In our effort to become a more customer-focused company, we have examined ways to improve the customer experience with the insurance purchase process. Effective March 1, 2017 we will be making a change to help reduce APS processing time in Underwriting for Long-Term Care applications.

As the number of medical providers requiring special authorizations continues to increase, we must remain considerate in how we meet that need. In order to complete the underwriting process, receipt of this information in a timely fashion is beneficial to our customers, especially when we learn of the requirement after an initial contact to the medical provider. We are implementing a new EchoSign electronic signature process. This will enable us to reduce the APS processing time for those which require a special authorization by five or more days, without requiring the agent to meet with the client.

If a provider requires a special authorization, a notification will be sent to customers who have provided an email address to us describing three different ways of completing the form and returning it to us. They can:

  1. Sign electronically through Adobe Document Cloud (a link will be provided).
  2. Print, sign, scan, and email the authorization.
  3. Print, sign and fax the authorization.

The Application Designated Contact will be copied on the email communication to the customer. If a customer chooses not to provide an email address at the time of application, notification of the special authorization will continue to be sent to the Application Designated Contact.

Enhanced Special Authorization Process for APS Retrieval