Our vendor, Illumifin, has notified the Mutual of Omaha team that they are currently experiencing delays in scheduling of Phone Health Interviews (PHI). Currently, they are experiencing significant application volumes, and the recent holidays — Memorial Day, Juneteenth, and the upcoming 4th of July — have further impacted interviewer availability.

Illumifin is taking steps to address the delays and anticipate returning to normal operations by mid-July. However, at present, we are seeing interviews backed up by approximately three weeks.

We appreciate your patience and understanding during this time. Please feel free to reach out if you have any questions or need further information.
 
If you have any questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083 or e-mail sales.support@mutualofomaha.com.
 

Attention: Illumifin Experiencing Phone Health Interview Delays
 

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