Aetna Medicare Producer Guide & Agent of Record (AOR) Reassignment Policy Updates

Get the latest Aetna Medicare Producer Guide

We recently updated the Aetna Medicare Producer Guide.

Make sure you reference the latest and greatest edition (dated March 2017) for everything you need to know about doing business with us, including changes to our Agent of Record reassignment policy.

Review changes to the Agent of Record (AOR) reassignment policy

We recently updated our AOR reassignment policy in the Aetna Medicare Producer Guide. It now outlines procedures that must be followed for members, agencies, agents and third parties to initiate AOR changes. Here are some key points:

  • All AOR reassignment requests will be effective the first of the month following the date we receive all correctly completed documents.
  • During a valid election period, if we receive multiple applications for one beneficiary for the same plan, the agent listed on the first application we receive and process will become the AOR.
  • Agents are no longer permitted to submit an application during AEP with the intention of changing the AOR. The AOR may only be changed by application submission if the member enrolls into an entirely new plan.

For details, please see pages 67 – 73 of the Aetna Medicare Producer Guide.