Mutual of Omaha is pleased to announce that effective March 21, 2022, long-term care applicants will be able to conveniently schedule telephone interviews via text message.
As long as a mobile number is provided on the initial application, the text message enhancement will occur concurrently with the standard email and telephone notification process.
New Telephone Interview Scheduling Process
- First Contact: Email sent in conjunction with text message directing applicant to schedule online
- Second Contact: Reminder text message sent
- Third and Fourth Contact: Phone call made to applicant, with online scheduling information left in voicemail
- Fifth Contact: Reminder text message sent
- Application “On Hold” Contact: Text message sent notifying applicant their file is now on hold
Once the applicant’s telephone interview is scheduled, a confirmation text, reminder text and late appointment text (if applicable) will also be sent. For a more detailed review of the communication process, including screenshots and text message language, review our process document.
For any underwriting questions, you can call our dedicated team at 1-800-551-2059 or email ltcunderwriting@mutualofomaha.com.
Underwriting Update: Scheduling LTCi Telephone Interviews Via Text Message
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