Benefit Change Option for Existing DVH Product Customers

We recently communicated about price adjustments on the SureBridge Prime DVH product for new business and in force policies with customers receiving an increase at 6 months in some states (AK, AL, AZ, CA, CT, DC, GA, ID, IL, KS, KY, ME, MI, MN, MO, ND, NE, NV, OH, OK, PA, SC, TX, UT, VA, WI, WV, and WY). Understanding some budgets may not allow for a rate increase, we are offering an option that may help. Customers who have been impacted by the 6-month rate increase and would like to lower their benefit level to make the premium more
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Categories: Dental, Industry News, and SureBridge.

Premium Change for SureBridge Prime DVH in More States

After nearly three years of success in the Dental-Vision-Hearing market, the time has come to adjust pricing on the SureBridge Prime DVH product. This premium change will better position the product against rising costs and help ensure its continued success in the DVH space. Effective June 3, 2022, rates for SureBridge Prime DVH plans will be adjusted for new business and existing policies that have been in force for more than 6 months in the states of AK, DC, GA, KS, KY, MI, MO, ND, OH, PA, SC, UT, WI, and WV and after 12 months in the states of
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Categories: Dental, Industry News, and SureBridge.

Correction: Premium Change for SureBridge Prime DVH

We previously notified you of a rate adjustment in the pricing of the SureBridge Prime DVH product, effective May 6, 2022, for new business. We also indicated that premiums would change on this same date for existing policies that have been in force for more than 12 months in the states of AL, AZ, CT, ID, IL, MN, NE, OK, and WY. CORRECTION: The premium change for existing policies in the states shown above will take place after they have been in force for more than 6 months, not 12 months. The letters sent to your customers are correct. This
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Categories: Dental, Industry News, and SureBridge.

Billing Changes and New Customer Website for SureBridge New Business Only

Starting on May 6, 2022, applications received for SureBridge supplemental products will have a new billing process and customer website for Alabama, Arizona, Connecticut, Florida, Indiana, Michigan, New Hampshire, Oklahoma, South Carolina, Utah and Virginia. These updates apply to NEW customers only and do not affect current customers. There are no changes for business dated prior to May 6th. Click here for more important details about the following items: New customer billing draft date and pro-rated premium New customer website (mysurebridgeinsurance.com) We encourage you to become familiar with how billing for new business will differ from that of previous business
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Categories: Dental, Industry News, and SureBridge.

Billing Changes and New Customer Website for SureBridge New Business Only

Starting on April 8, 2022, applications received for SureBridge supplemental products will have a new billing process and customer website for Alaska, Arkansas, Delaware, District of Columbia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Nebraska, Nevada, North Dakota, Oregon, South Dakota, West Virginia, and Wyoming. These updates apply to NEW customers only and do not affect current customers. There are no changes for business dated prior to April 8. Click here for more important details about the following items: New customer billing draft date and pro-rated premium New customer website (mysurebridgeinsurance.com) We encourage you to become familiar with how
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Categories: Dental, Industry News, and SureBridge.

New Enhancement for the SureBridge eSignature Process

On March 25, 2022, an enhancement will be made to our eSignature process within the Point-of-Sale (POS) Tool. This update will be seamless and require no extra work from you. We are excited to share how this enhancement will simplify the electronic signature process for both you and your client. How will this simplify eSignature? You will no longer need to activate or maintain a DocuSign account for SureBridge applications Clients will no longer need to sign through DocuSign; the eSignature will take place directly below the application in the POS tool There will be no changes to the quoting
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Categories: Dental, Industry News, and SureBridge.

Premium Change for SureBridge Prime DVH

After nearly three years of success in the Dental-Vision-Hearing market, the time has come to adjust pricing on the SureBridge Prime DVH product. This premium change will better position the product against rising costs and help ensure its continued success in the DVH space. Effective May 6, 2022, rates for SureBridge Prime DVH plans will be adjusted for new business and existing policies that have been in force for more than 12 months in the states of AL, AZ, CT, ID, IL, MN, NE, OK, and WY. Other states are expected to follow. We will notify you prior to future
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Categories: Dental, Industry News, and SureBridge.

Update: Delay in Mailing SureBridge Policy Print & ID Cards

Update: Delay in Mailing SureBridge Policy Print & ID Cards Our print vendor is still experiencing system issues causing on-going delays in the mailing of SureBridge Policy Prints and ID cards. This includes duplicate requests for customers who did not select electronic delivery for their policy materials. As a reminder, your customers can log in to the customer portal, ChesapeakePlus.com to view their documents electronically.. However, please do not have your customer call Customer Service or go on the customer portal to request a duplicate policy or ID card, or do so on their behalf. These materials will be worked
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Categories: Dental, Industry News, and SureBridge.

Delay in Mailing SureBridge Policy Print & ID Cards

Delay in Mailing SureBridge Policy Print & ID Cards Our print vendor has made us aware of a system issue causing a delay in mailing of SureBridge Policy Prints and ID cards. Those affected by this delay are SureBridge customers with new business policies issued on Dec. 22, 2021 and after, who did not choose eDelivery for their plan materials. Additionally, requests for duplicate policy and ID card prints made on Dec. 22, 2021 or after are also affected. However, your customers can log in to the customer portal, ChesapeakePlus.com to view their documents electronically.. The print vendor has advised
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Categories: Dental, Industry News, and SureBridge.

Wisconsin Only: Billing Changes and New Customer Website for SureBridge New Business

Starting on October 22, 2021, Wisconsin applications received for SureBridge supplemental products will have a new billing process and customer website. These updates apply to NEW Wisconsin customers only and do not affect current customers. There are no changes for Wisconsin business dated prior to Oct 22. Click here for important details about the following items: New customer billing draft date and pro-rated premium New customer website (mysurebridgeinsurance.com) We encourage you to become familiar with how billing for new business in Wisconsin will differ from that of previous business sold in the state. We are excited about these changes and
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Categories: Dental, Industry News, and SureBridge.