Important Updates from Customer Service

At Mutual of Omaha, we exist for our customers. That’s why we want you to know that we’re closely monitoring the global coronavirus (COVID-19) outbreak and taking precautionary measures to promote the health and safety of our customers and associates. Although our physical location is closed, we have implemented measures so that business remains as usual for customers. Our associates are working remotely taking calls and processing customer requests. This article includes information regarding: Extending grace periods Processing of policy claims during an extended grace period Life insurance policy coverage during a pandemic Changes to duplicate policy request processing Self-service
Read More

Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Important Information Regarding Life Policy Output Procedures

State government social distancing responses change daily, and it is increasingly difficult to know which of our distribution partners have the ability to maintain back office support for policy receipt and delivery. We also understand that any back-office support you have available today may be forced to discontinue tomorrow as the situation continues to evolve. Therefore, as an interim solution, we will begin mailing all life insurance policies direct to our customers effective Friday, April 3rd. This change is being implemented with the best interests of our customers and distribution partners in mind to ensure timely policy delivery to our
Read More

Categories: COVID-19, Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

CVS Health announces COVID-19 resources for Aetna members

In response to the rapidly evolving COVID-19 outbreak, CVS Health announced a series of steps designed to support the health and well-being of Aetna members, ensure patient access to medication, and remove barriers to care. Effective immediately: Aetna will waive co-pays for all diagnostic testing related to COVID-19. This policy will cover the cost of physician-ordered testing for patients who meet CDC guidelines, which can be done in any approved laboratory location. Aetna will waive the member costs associated with diagnostic testing for all Commercial, Medicare and Medicaid lines of business. Self-insured plan sponsors will be able to opt-out of
Read More

Categories: Aetna, Industry News, and Medicare Supp./Adv..

Important Information Regarding LTC Underwriting and New Business

LTC Underwriting and New Business have received several inquiries for processing alternatives in light of the current situation. The e-Application located on Sales Professional Access remains the best means to submit an application and reduce amendments; however, this email provides information on the following topics: NEW: Email submission of applications and requirements NEW: LTC Policy output options Accepted ways of accepting electronic signatures for new business processing The status of our new business vendors NOTE: This information pertains exclusively to the long-term care product portfolio.   Email Submission of LTC Applications Starting on March 27, 2020 LTC paper applications and
Read More

Categories: COVID-19, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Important Information Regarding the Underwriting of Pending Apps

As COVID-19 cases increase within the United States and around the world, Mutual of Omaha is issuing the following underwriting guidance on new and pending applications for life and health products, effective immediately (Note: Health products include Accidental Death, Long-Term Care, Disability Income, Critical Illness, Cancer, and Heart Attack & Stroke. This does NOT apply to Med Supp applications.): If the proposed insured or any member of his or her household has traveled or resided outside of the United States within the past 30 days, the application will be postponed until 30 days following their return. If the proposed insured
Read More

Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Our Underwriting and Case Management Staff are Here for You

Our LTC Underwriting and New Business teams are fully staffed, working remotely and actively accepting and processing your LTCi applications. The e-Application located on Sales Professional Access remains the best means to submit an application and reduce amendments. View the Quick-Start Guide to get started. Our vendors are working to capacity with no delays in issuing or mailing policies; however, due to social distancing, self-imposed quarantine and prioritizing patient care, we are experiencing some delays in face-to-face interviews and obtaining APS’s. That said, we will remain flexible by working with you on keeping your cases open and processing your business.
Read More

Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Important Information Regarding Underwriting and New Business

Underwriting and New Business have received several inquiries for processing alternatives in light of the current situation. This article provides information on the following topics: NEW: We are now allowing fully-underwritten IUL policies to be submitted using Speed eTicket (drop ticket) and using Accelerated Underwriting The status of our new business vendors Accepted ways of accepting electronic signatures for new business processing Email submission of applications and requirements Policy output options NOTE: This information pertains to our Life and Health product lines, excluding Long-Term Care, Medicare Supplement and Prescription Drug Plan (PDP). We will engage our partners at LTCG for
Read More

Categories: COVID-19, Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).

Securian answers Minnesota nurses’ call for masks in a big way

Nicole Hansen with Securian Financial and Rick Fuentes with the Minnesota Nurses Association load up a dolly with cases of protective masks at the MNA offices at 345 Randolph Ave. in St. Paul on Saturday, March 21, 2020. Securian had stockpiled protective masks in a warehouse in case of emergency. (John Autey / Pioneer Press)   The Minnesota Nurses Association began its protective-mask donation drive with a bang on Saturday. Securian Financial in St. Paul donated 20,200 masks to help fill the “drastic” shortage health care workers say they face in the fight against the COVID-19 pandemic. “We are all
Read More

Categories: COVID-19, Industry News, Life Insurance, and Securian.

Important Information Regarding LTC Underwriting and New Business

From the Desk of Marty Johnson LTC Underwriting and New Business have received several inquiries for processing alternatives in light of the current situation. The e-Application located on Sales Professional Access remains the best means to submit an application and reduce amendments; however, this email provides information on the following topics: NEW: Email submission of applications and requirements NEW: LTC Policy output options Accepted ways of accepting electronic signatures for new business processing The status of our new business vendors NOTE: This information pertains exclusively to the long-term care product portfolio.   Email Submission of LTC Applications Starting on March
Read More

Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Important Information Regarding the Underwriting of Pending Applications

From the Desk of Marty Johnson As COVID-19 cases increase within the United States and around the world, Mutual of Omaha is issuing the following underwriting guidance on new and pending applications for life and health products (Accidental Death, Long-Term Care, Disability Income, Critical Illness, Cancer, and Heart Attack & Stroke), effective immediately: If the proposed insured or any member of his or her household has traveled or resided outside of the United States within the past 30 days, the application will be postponed until 30 days following their return. If the proposed insured or any member of his or
Read More

Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).