Important information from Distribution Compensation

April 20, 2020 | by | Comments Off on Important information from Distribution Compensation

As our Distribution Compensation team members are working remotely due to the Coronavirus, it has given us an opportunity to review some of our processes and modernize our approach with our partners. Effective immediately, if you need to contact broker compensation for any reason, please use the following methods: Phone: 1-800-475-4465 Email: broker.compensation@mutualofomaha.com   NOTE: We are no longer able to receive or process any faxes. Please know we are here to support you and your business. Mutual of Omaha remains fully committed to the industry, to you and our customers. Thank you for your continued trust.   Important information
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
Tags: Coronavirus, COVID-19, critical illness, disability, health, Life Insurance, Long-Term Care, long-term care insurance, LTC, LTCi, Med Supp, Medicare Supplement, Medigap, MS, mutual of omaha, omaha, pandemic, pending cases, Underwriting', and virus.

COVID-19: Lapsed Policies and Grace Period Extensions

April 16, 2020 | by | Comments Off on COVID-19: Lapsed Policies and Grace Period Extensions

COVID-19: Lapsed Policies and Grace Period Extensions At OneAmerica, we believe in being there when our customers need us most. We recognize that due to the far-reaching effects of the COVID-19 pandemic, some life insurance policyowners currently may struggle to pay their premiums on time. To help those who have a real need during this time and to address the various state requests and directives, the following procedures are being implemented: For policies that have lapsed If a life insurance policy lapsed AFTER the policyowner’s resident state issued a moratorium on lapses, then: OneAmerica is automatically extending coverage on these
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Categories: COVID-19, Industry News, Linked Benefit/Hybrids, and OneAmerica.
Tags: Asset Care, Coronavirus, COVID-19, hybrid, insurance, linked benefit, LTC, oneamerica, pandemic, State Life, training, and virus.

An Update on the Underwriting Impacts of COVID-19

April 16, 2020 | by | Comments Off on An Update on the Underwriting Impacts of COVID-19

What You Need to Know About the Underwriting Impacts of COVID-19 As we continue to adapt to meet the challenge of the COVID-19 pandemic, our priority is to be there for you and your new and existing clients. That means providing as much flexibility to our underwriting approach as possible, while protecting the financial futures of our in force policyholders. Securing paramedical services helps your clients have the best chance for receiving an offer from OneAmerica. Paramedical Services Though there has been some disruption, paramedical services are still widely available. Our two primary exam companies, ExamOne and APPS Paramedical Services,
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Categories: COVID-19, Industry News, Linked Benefit/Hybrids, and OneAmerica.
Tags: Asset Care, Coronavirus, COVID-19, hybrid, insurance, linked benefit, LTC, oneamerica, pandemic, State Life, training, and virus.

Important LTC Underwriting Update

April 15, 2020 | by | Comments Off on Important LTC Underwriting Update

From the Desk of Marty Johnson Throughout the rapidly evolving pandemic, Mutual of Omaha has been continuously evaluating our underwriting and new business practices to support business continuity, deliver a consistently high level of service, and maintain our financial strength. As a result, effective Thursday, April 16, 2020, we are implementing a temporary change. We will not be accepting LTC applications for individuals age 65 and older. All LTC cases not already approved or issued will be postponed and processed as an incomplete application. We will continue to prequalify applicants 64 and younger. The prequalification will be good for 60
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Categories: COVID-19, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).
Tags: Coronavirus, COVID-19, Long-Term Care, long-term care insurance, LTC, LTCi, mutual of omaha, omaha, pandemic, pending cases, Underwriting', and virus.

Genworth: Coronavirus (COVID-19) Preparedness

April 9, 2020 | by | Comments Off on Genworth: Coronavirus (COVID-19) Preparedness

We are committed to protecting our associates and their families, as well as being there when our policyholders and customers need us the most. In response to the coronavirus (COVID-19) outbreak, we have implemented a plan to help reduce the risk of exposure and transmission among our employees and allow us to continue to provide service to our policyholders and customers. This includes several changes to our corporate policies. Work. All employees strongly encouraged to work from home Travel Guidelines. Restricted employee travel and company visitors Technology. Equipped employees with tools and technology to work remotely from home. Business Continuity.
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Categories: COVID-19, Genworth, Industry News, and Long-Term Care.
Tags: Coronavirus, COVID-19, DOI, Genworth, insurance, Long-Term Care, long-term care insurance, LTC, LTCi, pandemic, policyholder, and virus.

LTC Update — Staying The Course

April 6, 2020 | by | Comments Off on LTC Update — Staying The Course

As COVID-19 concerns take hold, feelings of uncertainty are common — even normal. You may have questions about how to conduct business, including what steps can be taken to minimize personal contact with clients and partners alike. Here are a few updates. End-To-End Remote Selling The Transamerica e-App is designed to help you submit business with ease, no matter where you are. Log into ARC to access the e-App — an easy to use tool to complete and submit your LTC application. DocuSign is provided as part of the e-App process for agents and clients to use to sign and
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Categories: COVID-19, Industry News, Medicare Supp./Adv., and Transamerica.
Tags: Coronavirus, COVID-19, insurance, Long-Term Care, long-term care insurance, LTC, LTCi, pandemic, Transamerica, and virus.

Thrivent LTC: Coronavirus Update

April 6, 2020 | by | Comments Off on Thrivent LTC: Coronavirus Update

Grace periods extended to help customers through the impacts of coronavirus For corporate and field: Thrivent policy will not let any health contracts lapse before July 1, 2020 Some customers may be facing financial difficulties due to the impacts of coronavirus (COVID-19). To help them through this challenging time, Thrivent is offering an extended grace period for health insurance products. We will not lapse any contracts nationwide during the pandemic. This is very similar to the actions we take to offer a premium extension when a state declares a disaster. Details of the extended grace period This applies to contracts
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Categories: COVID-19, Industry News, Long-Term Care, and Thrivent.
Tags: Coronavirus, COVID-19, insurance, Long-Term Care, long-term care insurance, LTC, LTCi, pandemic, Thrivent, Thrivent Financial, Thrivent Financial for Lutherans, and virus.

Important Updates from Customer Service

April 6, 2020 | by | Comments Off on Important Updates from Customer Service

At Mutual of Omaha, we exist for our customers. That’s why we want you to know that we’re closely monitoring the global coronavirus (COVID-19) outbreak and taking precautionary measures to promote the health and safety of our customers and associates. Although our physical location is closed, we have implemented measures so that business remains as usual for customers. Our associates are working remotely taking calls and processing customer requests. This article includes information regarding: Extending grace periods Processing of policy claims during an extended grace period Life insurance policy coverage during a pandemic Changes to duplicate policy request processing Self-service
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).
Tags: Coronavirus, COVID-19, critical illness, disability, health, Life Insurance, Long-Term Care, long-term care insurance, LTC, LTCi, Med Supp, Medicare Supplement, Medigap, MS, mutual of omaha, omaha, pandemic, pending cases, Underwriting', and virus.

Important Information Regarding Life Policy Output Procedures

April 6, 2020 | by | Comments Off on Important Information Regarding Life Policy Output Procedures

State government social distancing responses change daily, and it is increasingly difficult to know which of our distribution partners have the ability to maintain back office support for policy receipt and delivery. We also understand that any back-office support you have available today may be forced to discontinue tomorrow as the situation continues to evolve. Therefore, as an interim solution, we will begin mailing all life insurance policies direct to our customers effective Friday, April 3rd. This change is being implemented with the best interests of our customers and distribution partners in mind to ensure timely policy delivery to our
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Categories: COVID-19, Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).
Tags: Coronavirus, COVID-19, Long-Term Care, long-term care insurance, LTC, LTCi, mutual of omaha, omaha, pandemic, pending cases, Underwriting', and virus.

CVS Health announces COVID-19 resources for Aetna members

April 1, 2020 | by | Comments Off on CVS Health announces COVID-19 resources for Aetna members

In response to the rapidly evolving COVID-19 outbreak, CVS Health announced a series of steps designed to support the health and well-being of Aetna members, ensure patient access to medication, and remove barriers to care. Effective immediately: Aetna will waive co-pays for all diagnostic testing related to COVID-19. This policy will cover the cost of physician-ordered testing for patients who meet CDC guidelines, which can be done in any approved laboratory location. Aetna will waive the member costs associated with diagnostic testing for all Commercial, Medicare and Medicaid lines of business. Self-insured plan sponsors will be able to opt-out of
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Categories: Aetna, Industry News, and Medicare Supp./Adv..
Tags: Aetna, Coronavirus, COVID-19, CVS, CVS Health, insurance, outbreak, pandemic, prescription, and prescriptions.