Long-Term Care insurance (LTCi) is a core product for Mutual of Omaha, and we intend to remain a key player in this market for years to come. To fulfill this commitment, we actively monitor emerging industry trends and make any adjustments necessary that enable us to keep our promises to policyholders and remain competitive in the marketplace. For this reason, we will be implementing the following rate adjustments effective December 1, 2020: Block of Business Impacted States LTC04G Rhode Island For a complete rate history, see the state approval grid on Sales Professional Access. Policyholder Notification Process Policyholders will
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LTC Sales Ideas
Mutual of Omaha is laser-focused on helping you understand the features that set our products apart from the competition. Be prepared to discuss these important differences with your clients by reviewing the sales ideas below: Care Coordination We include a care coordination benefit to make it easy for policyholders to develop a plan of care and access LTC services. Cash Benefit Our policies include built-in cash benefit option that gives the insured greater flexibility in how policy benefits can be used. Calendar-Day Elimination Period Our policies include a calendar-day elimination period that allows people to access benefits of their policy
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Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).
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How to Safely Conduct Business
As we shared with you earlier this year, Mutual of Omaha continues to focus on providing information and recommendations to help protect the health and safety of our associates and ensure uninterrupted service to our customers and you. We are all encouraged to do our part to slow the spread of the coronavirus by social distancing, practicing good hygiene and following the CDC guidelines in the areas and states where you do business in. Below are Health and Safety guidelines to help provide a safe way to conduct business. Opt for video meetings or phone calls when possible. Avoid in-person
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COVID-19, Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).
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Case Study: A New LTC Producer Uses Underwriting Tools to His Advantage
Don is a new long-term care insurance agent based in St. Louis. As he learns the industry and product, Don has found it useful to carry the MutualCare® Solutions Underwriting Guide as an aid while screening clients. Recently, Don was working with a 65-year-old male applying for the Custom Solution. Having already familiarized himself with the build chart before the meeting, Don knew to quote no better than Class 1 based on the client’s height and weight. However, during the prescreen Don learned of a pre-diabetes diagnosis. Unsure how to proceed, Don consulted the Underwriting Guide. Under “Diabetes” the guide
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Contracting and Appointments – Service Level Update
At Mutual of Omaha, we remain committed to meeting the needs of our business partners, producers and customers. Recently, you may have noticed some delays in the processing of Contracts and Appointments. Several factors have impacted our services levels, including: Significant delays in receiving criminal records from counties in nearly all states which has impacted how long our background checks are taking to complete Our transition to a remote work environment which has required us to adjust our workflow management and has resulted in processing delays Higher than normal call volumes What We Are Doing: We are making several changes
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LTC Age Restrictions Now Lifted in All States
LTC Age Restrictions Now Lifted in All States Mutual of Omaha will begin accepting LTC applications for clients age 65 and over in California, Oregon and Washington effective immediately, August 24, 2020. Reminder: Underwriters will initiate scheduling the face-to-face assessments for LTC applicants age 65 and over after medical records have been received, reviewed and considered favorable for insurability. This new process ensures we are only requesting face-to-face assessments on individuals who are indeed insurable, subject to the completed assessment. Restrictions are now lifted for all 50 states. For a complete list of effective dates, please view the Frequently Asked
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LTC New Business Rate Refresh and Benefit Changes
As a leading long-term care insurance carrier, Mutual of Omaha has a responsibility to our policyholders and distribution partners to ensure our pricing strategy and product offerings are effective. We have been monitoring industry trends, internal claims data and the economic environment over the past several years. As a result, we are refreshing our rates and implementing benefit option changes to the MutualCare® Solutions Portfolio effective September 1, 2020. The details are outlined below: Impacted States Alabama, Alaska, Arkansas, Colorado, Georgia, Idaho, Illinois, Iowa, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Ohio,
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Transamerica Operations Disrupted by Storm
TRANSAMERICA OPERATIONS DISRUPTED BY STORM WE APPRECIATE YOUR PATIENCE On Monday afternoon, severe storms passed through central Iowa and affected our Cedar Rapids operations. Most importantly, we believe our employees are safe despite widespread damage in the area. Power and internet outages are widely reported, which will lead to a few days of uncertainty. In response, Transamerica and our administrative partner, TCS, have enacted our Business Continuity Plan. During this time, several phone lines will be temporarily closed or rerouted to other locations. Lines that remain open will have longer wait times as we try to balance customer support. These
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You Can Avoid LTCi Application Pitfalls
Did You Know? You can avoid these LTCi application pitfalls It’s a jungle out there. There’s a lot for you to remember, and LTCi is a complicated product. And you certainly don’t want to get through the sales process only to have the application declined, postponed, or withdrawn. Mutual of Omaha’s underwriting team offers these tips to help you avoid LTCi application pitfalls: If clients haven’t had a physical and lab work in the past 2 years, there’s no way to know if they’re healthy. Mutual of Omaha will not be able to insure someone who has not met this
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Help Clients Preserve Their Estate with the LTC Rider
Many people work a lifetime to accumulate assets to pave the way for a comfortable retirement and to leave an inheritance for their children. The last thing anyone wants is to see their hard-earned savings depleted to pay for long-term care services. Long-term care services, however, can quickly erode a client’s assets. The Help Preserve Your Client’s Estate sales idea discusses the need for long-term care services. It also includes a case study that examines the impact a life insurance policy with a long-term care rider can have on a client’s estate using two contrasting scenarios. For even more information
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Industry News, Life Insurance, Long-Term Care, and Mutual of Omaha (& Affiliates).
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