Q: How is the Restoration of Benefits being administered? A: After receiving facility care, or home health care benefits, if the insured has not received any benefits for 180 days, we will restore their benefit period to its original benefit period. This restoration of benefits is regardless of whether or not the insured has used their entire benefit period. The insured would still be subject to the lifetime maximum benefit period outlined in the policy.     #goldencareagent #manhattanlife #mac
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Please be aware that ManhattanLife is experiencing intermittent outages with ManhattanDirect 2.0. Their teams are working to correct this issue as soon as possible and apologize for any inconvenience. If you need immediate assistance or require a paper application, please contact GoldenCare at 800-842-7799. We appreciate your patience.     #goldencareagent #manhattanlife #mac
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ManhattanLife is pleased to announce that the footprint of their Home Health Care Select plan continues to grow! The enhanced plan is now available in North Dakota! Below is an updated state availability map.   HHC Select State Availability     #goldencareagent #manhattanlife #mac
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Q: Why does the status for initial applications submitted by new agent’s read “Pending Agent appointment”? A: When new agents submit their 1st application, this is when the background check will be initiated. Background checks usually take 3-5 business days depending on the state. Rest assured, your applications are still being processed while we wait on the background check. Once the background check is completed, an update will occur in the ARC Agent Resource Center. Please remember there is a 24HR Business Day delay from the main system to the ARC System.     #goldencareagent #manhattanlife #mac
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Q: Can insured’s use their OmniFlex STC while in a foreign country? A: No. Per the Policy Limitations and Exclusions, confinement, treatment, or care received outside of the United States except for prescription drugs received in Canada are not covered.     #goldencareagent #manhattanlife #mac
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We have exciting news to share! The payment section of ManhattanDirect 2.0 has been updated to allow for greater flexibility of payment options during the enrollment process. The steps are outlined below. Upon reaching the ‘Payment’ tab during the enrollment process, you will be greeted with a fresh new payment view. Here, you have the power to preview the rates for the products you have chosen by simply adjusting the ‘Payment Method’ and ‘Billing Frequency’ options. To do so, simply click on the arrow located on the right side of the label, which will reveal a drop-down menu. After you
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ManhattanLife is pleased to announce that the footprint of their Home Health Care Select plan continues to grow! The enhanced plan is now available in Tennessee & Rhode Island. Below is an updated state availability map.   HHC Select State Availability     #goldencareagent #manhattanlife #mac
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ManhattanLife is pleased to announce the launch of the OmniFlex™ Short-Term Care insurance plan in the state of Indiana. As of Wednesday, October 4th, Indiana is available for quoting and enrollment through the Agent Resource Center (ARC), on ManhattanDirect 2.0. Marketing materials are also available to download through ARC, via Downloads, Product Downloads, “Search by Product,” and choosing Short-Term Care. Click below for the updated OmniFlex State Availability map: OmniFlex State Availability     #goldencareagent #manhattanlife #mac
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Did Someone Say Double Trip Credits!? We have more exciting news! The current double trip credit opportunity is being extended an additional month to October 31st! We hope you take advantage of this great opportunity to hyper accumulate volume that will count towards our 2024 Chairman’s Club, or President’s Club trips.   Should you have any questions or concerns, please reach out to the ManhattanLife ACES team at aces@manhattanlife.com or 800.369.3600. As always, we appreciate the partnership and wish you the best of luck!   #goldencareagent #manhattanlife #mac
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ManhattanLife’s OmniFlex Short-Term Care insurance plan was originally filed with the Mississippi state Department of Insurance based on a 50% Loss Ratio. Upon further review, the MS DOI communicated to ManhattanLife that, going forward, it requires the STC plans be at a 55% Loss Ratio. This change will actually REDUCE plan premiums for the consumer. Note the change in Loss Ratio does impact agent compensation as well. Commission for any OmniFlex STC policy already issued will remain at the original commission rate. Any OmniFlex STC policy written on or after September 20, 2023, will be paid at the 55% Loss
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