New prescreening team reduces turnaround times To improve the response time on underwriting prequalification requests, as well as to help expediate the cycle time for new business, Thrivent LTCi prequalification requests will now be processed by emailing LTCiPreQual@Thrivent.com. With our previous process, we strived for a 24-hour response time, but that should be greatly improved with our new process. We have successfully tested this approach in a pilot with a few select BGAs and have experienced greatly improved turnaround times. This experienced prescreening team is helping alleviate some of the burden from our underwriters at LTCG, helping to further reduce
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Something’s coming (get excited!)
eApp to offer client collaboration When it comes to tele-interviews, we’re sure you’ve heard client frustration with hold times or sharing their personal information with a stranger. Well, we’re excited to announce that soon Securian Financial will be offering the option for your clients to fill out the underwriting questionnaire (part 2) as part of the eApp process,* giving them the opportunity to answer medical questions at their convenience without having to go through a tele-interview. We believe this enhancement can help improve the experience of our customers so keep an eye on your inbox for more information. Contact
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Have you heard about Lumico’s Med Supp Cup incentive program?
AEP has already begun, which means our first ever Med Supp Cup incentive program is already under way! Sell Med Supp plans underwritten by Elips Life and/or Lumico, and you’ll reap big rewards! Here’s how: Issue 5 to 9 apps: receive a cash bonus of $200 x total apps issued For 10 to 19 apps: $220 x total apps issued For 20 to 29 apps: $240 x total apps issued 30+ apps: $260 x total apps issued We’ll see you at the finish line! Lumico Medigap Solutions team Check out the Med Supp Cup Flyer to learn more! Lumico
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GoldenCare News, Industry News, Lumico, and Medicare Supp./Adv..
e-App, e-Application, electronic application, Elips, Elips Life, Elips Life Insurance Company, insurance, Insurance Made Clear, Lumico, Lumico Insurance Company, Med Supp, medicare, Medicare Supplement, Medigap, medsupp, premium, and Swiss RE.
e-App, e-Application, electronic application, Elips, Elips Life, Elips Life Insurance Company, insurance, Insurance Made Clear, Lumico, Lumico Insurance Company, Med Supp, medicare, Medicare Supplement, Medigap, medsupp, premium, and Swiss RE.
LTC New Business Rate Refresh and Benefit Changes for Additional States (NY, MT)
As a leading long-term care insurance carrier, Mutual of Omaha has a responsibility to our policyholders and distribution partners to ensure our pricing strategy and product offerings are in line with industry trends, internal claims data and the economic environment. Last year, Mutual of Omaha began implementing new rates and benefit option changes to the MutualCare® Solutions Portfolio in approved states. Effective November 1, 2021, we will be implementing these changes in two additional states. Impacted States Montana and New York Rate Adjustments Premium adjustments may vary by age, sex and benefit selection. You may view the new rates by
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NGL EssentialLTC – New E-APP Unlock Feature
New E-APP Unlock Feature Beginning Friday, October 1, 2021, you will have the ability to unlock an E-APP without having to contact our LTC Administrative Office! The E-APP will become locked when the it enters the DocuSign® signature process. If during the signature process it is necessary to remove the application from the signature process, unlocking the application allows the signature process to terminate, making the E-APP steps 1 to 4 available again. Follow these steps if you need to adjust application information once the E-SIGN process has started. E-SIGN Confirm Contact Information nce contact information is entered in
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Provide more coverage. Get more rewards.
QUALIFYING LEVELS: PAYOUTS: 5-9 $200 per issued case 10-19 $220 per issued case 20-29 $240 per issued case 30+ $260 per issued case Policies must be submitted between 10/1/2021 and 12/31/2021, and have an effective date on or before 2/1/2022. Provide more coverage. Get more rewards. (Q4 2021) Lumico — Insurance Made Clear. #goldencareagent #lumico
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Updated Occupation Question in e-App
The occupation question for Indexed Universal Life Express (IUL Express) and Term Life Express (TLE) e-Applications will now feature a pick-list format with clarifying questions. When an occupation is selected from the pick-list any associated clarifying questions will populate and you will receive an instant underwriting decision based on the answer(s) given. If “Other Occupation” is selected, no clarifying questions will populate. Below is a screenshot of the new format: If you have questions, please contact Mutual of Omaha’s Sales Support at (800) 693-6083. Updated Occupation Question in e-App #goldencareagent #mutualofomaha
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Industry News, Life Insurance, and Mutual of Omaha (& Affiliates).
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Exciting news: Paper apps now accepting 1/1/22 effective dates
Exciting Med Supp news! AEP is just a month away, but we’ve got some exciting news to share now! Starting today, you can submit paper apps for Med Supp with 1/1/22 effective dates. For paper: submit apps dated 9/15/21 with 1/1/22 effective dates. For e-App: submit apps dated 10/1/21 with 1/1/22 effective dates. Lumico Medigap Solutions can help your clients lower their out-of-pocket costs, with features that attract sales and boost your bottom line. Log in to Lumico Agent Center today! Thank you! Lumico Team Lumico — Insurance Made Clear. #goldencareagent #lumico
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Lumico Med Supp business discontinued in NC – learn how Elips Life can help!
Discontinuation of new Lumico Med Supp business in North Carolina Effective November 1, 2021, acceptance of new Med Supp applications (Plans A, F, G and N) underwritten by Lumico Life Insurance Company in the state of North Carolina (NC) will be discontinued. Commissions of your in-force Lumico Med Supp policies will not be affected. How can Lumico Medigap Solutions help your clients? Lumico’s sister company, Elips Life Insurance Company, offers affordable Med Supp plans (A, F, G, N and High Deductible Plan G) in the state of NC, using the marketing brand Lumico Medigap Solutions. Designed to help you retain
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ICYMI – We’ve enhanced our Agency Services support line!
Agency services support line updates Every day, we’re committed to finding new ways to create a great Lumico experience for our partners. With this in mind, we’re excited to offer added support for both life and health inquiries via phone and email. Phone: 833-866-9741 (prompts for life and Med Supp now available) 9am – 6 pm ET Email: Life: Agency_Services@iptiQ.com Med Supp: Lumico_AgencyServices@iptiQ.com We hope you find this extended level of customer service valuable to your business. Thank you for your partnership! Lumico Team Lumico — Insurance Made Clear. #goldencareagent #lumico
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