Update on year-end processing for Care Solutions applications, including Washington state business As the end of the year approaches, we want to update you on our progress in responding to the significant influx of new business OneAmerica® received, driven in part by pricing and regulatory changes. We understand the impact that continued processing delays have on your business and in serving the needs of your clients. Our goal is to be transparent in our approach to addressing these challenges and set clear expectations about the experience you and your clients will have in the coming months. All submitted business is
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Care Solutions News, December 2021
Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map. A note from Jeff Levin Season’s greetings On behalf of OneAmerica and all of our associates who support Care Solutions, we wish you a very happy holiday season. Thank you for your business, for your partnership, and for the trust you put in us every time you recommend a OneAmerica solution to your clients. Your trust comes with great appreciation and responsibility. We don’t take that responsibility lightly. We will be there when you and your clients need us most, during those moments
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Care Solutions News, November 2021
Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map. Operations updates Prepare for year-end: Review key dates and holiday hours We’re dedicated to helping you have a smooth and successful year-end. To ensure you’re prepared, review our holiday hours, new business processing guidelines for 2021 production, and details about this year’s required minimum distribution waiver. Thanksgiving office closure, early newsletter deadlines OneAmerica will be closed Thursday, Nov. 25 and Friday, Nov. 26 for the Thanksgiving holiday. We will resume regular business hours on Monday, Nov. 29. Because of the upcoming holidays,
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WA long-term care application processing update
WA long-term care application processing update We would like to share an important application processing update now that the state of Washington (WA) Nov. 1st deadline has passed for individual coverage to be in place for the WA Cares Fund exemption. As you know, the volume of applications from WA put a significant strain on carriers and vendors who support this business across the industry. While OneAmerica® Underwriters and Case Managers are focused on processing as much business as possible before year-end, our processing times remain higher than normal. Unfortunately, our ability to provide and respond to status requests is
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Great News About Care Solutions Leadership
Care Solutions Sales & Support Teams DENNIS MARTIN, PRESIDENT, ILFS MARK SCALERCIO, HEAD OF DISTRIBUTION, ILFS Our Care Solutions business continues to be an important part of the OneAmerica® story, and one of the ways we differentiate and drive value for the distribution partners and customers who depend on us. Today, we’re pleased to announce an exciting next chapter for Care Solutions, and to share with you that Jeff Levin has accepted a role as our new head of Care Solutions. Jeff has been serving as interim head of Care Solutions since July, and his leadership, vision, experience
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Care Solutions News, October 2021
Care Solutions Sales & Support Teams Find your key sales contacts using our current territory map. Operations updates Thanksgiving office closure, early newsletter deadlines OneAmerica will be closed Thursday, Nov. 25 and Friday, Nov. 26 for the Thanksgiving holiday. We will resume regular business hours on Monday, Nov. 29. Because of the holiday, the November issue of Care Solutions News will be distributed on Thursday, Nov. 18. Postal Service delays The Unites States Postal Service (USPS) has implemented new service standards for First-Class Mail, beginning Oct. 1. This may be affecting the timing of mail from OneAmerica being
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Update: WA long-term care application process
Update: WA long-term care application process The rapid influx of applications in the state of Washington (WA) has put significant strain on carriers, underwriters, and the vendors who support this business across the industry. When we made the decision to temporarily suspend sales of our Asset Care and Annuity Care products in Washington state on Aug. 14, we indicated we were unable to guarantee applications would be fully processed with a policy in force prior to Nov. 1, 2021. The following is the current status on pending applications for the remainder of October: On WA applications requiring medical records it
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Updates and changes to our Asset Care® portfolio
Updates and changes to our Asset Care® portfolio OneAmerica® is committed to the long-term care (LTC) market and to offering products that bring value to both the agents and clients we serve together. To help ensure the longevity of our Care Solutions product portfolio and confidently continue to keep our promises to you and your clients, we must continually monitor market conditions, practices, pricing and features and make adjustments as needed. Below is information on upcoming changes to be aware of: Changes on Asset Care Single Premium, Annuity Funding Whole Life and Asset-Care I in California We’ll be making
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Return to pre-COVID guidelines: COI no longer required for every case
Return to pre-COVID guidelines: COI no longer required for every case Effective immediately, we will no longer require a Certificate of Insurability (COI) to be completed at policy delivery if premium is submitted with the application and the policy is issued standard or better. As long as the premium is submitted with the application, doesn’t have a substandard rating, and bound via a temporary insurance agreement (such as in Cash with App cases), no COI will be required. Additionally, we will no longer require a COI to be completed prior to initiating a request of funds or 1035 exchange. This
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Suspension of Asset Care Sales in Washington State, effective Aug. 14
Suspension of Asset Care Sales in Washington State, effective Aug. 14 We have been monitoring the sales and regulatory environment created by the WA Cares Fund. It’s important for OneAmerica® to regularly assess risk to protect our ability to deliver on promises made today and long into the future. Accordingly, we have decided to temporarily suspend sales of our Asset Care product in Washington state effective Aug. 14, 2021. New Business Submission Rules Beginning Aug. 14, 2021, Asset Care applications in Washington will no longer be accepted. All eApp or paper applications must be received in the Home Office
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