SureBridge Operations Update

SureBridge Operations Update

As you know, over the past several months SureBridge has implemented a number of improvements to address issues that have impacted customer and agent services. We are excited to announce that due to these efforts:

  • The majority of inbound calls received by Customer Services are answered within one minute.
  • Triage process has eliminated long hold times to speak with a tenured representative on more complex inquiries through our triage process.
  • Agent calls are answered within an average of two minutes through the Agency Concierge.

To continue the good news, we are pleased to announce that AM Best recently upgraded The Chesapeake Life Insurance Company to A (Excellent) from A- (Excellent) based on the strength of the UHC balance sheet, which AM Best categorizes as strong, as well as its strong operating performance, very favorable business profile and very strong enterprise risk management. You can view the full AM Best release here.

Conversion Update
Please use the reference guide to help direct your customers to the appropriate customer portal for their use. As a reminder, all policies are available on the agent self-service tool at until conversion is complete.

Customers on

  • Customers in ID & MA
  • Customers who have a DVH plan
  • Customers with an effective date on or after 11/01/2020
Customers on

  • Customers in all states except ID & MA
  • Customers without a DVH plan
  • Customers with an effective date before 11/01/2020

Click here for more information on recent updates and future enhancements that will help us continue to improve our service to you and your customers.
Thank you for your continued patience and support.

Contact SureBridge Producer Support by calling 888-797-4447, or by emailing:

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