SureBridge Notification: Additional Carriers Blocking Text Messages

Additional Carriers Blocking Text Messages for “In Person” and “Text” Signature Methods

Please be aware, as with T-Mobile and Verizon, more carriers are implementing new security measures that are blocking our text messages containing the 4-digit SMS access codes, and/or the link for new applicants to sign their DocuSign documents. We have been informed that the issue is now occurring with AT&T as well as other carriers, suck as Cricket.

Rest assured we are currently working on a solution that will resolve these issues.

In the meantime, we suggest customers select “Sign via Email” as their Signature Method as opposed to selecting the “In Person” or “Text” option.
See example.

We appreciate your patience during this time and will keep you updated as more information becomes available.

Questions? We’re Here To Help!
Contact SureBridge Producer Support by calling 888-797-4447, or by emailing:
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