From the Desk of
Marty Johnson

First, and foremost, Mutual of Omaha would like to thank you for your business. We are very appreciative of the amount of business we have received, and continue to receive, due to your commitment and partnership.

We remain committed to providing the quality service you have come to expect. Due to unprecedented volumes of new business, our Simplified Issue Life Underwriting team is experiencing delays in time service. In response, we have underwriters working overtime, nights and weekends to make sure your business is handled properly, and as quickly as possible.

We understand reviewing new applications, and more importantly finalizing new business in a timely fashion is important for our clients and business partners. For that reason, we want to keep you informed on our time service.

Please note the time service delays below are for Simplified Issue Life business only.

The quickest path for new business is through our e-Applications. All Simplified Issue Life products are available on our e-Application platform, and all (except Children’s Whole Life) include an instant decision.

• Electronic Applications (Submitted using IGO)
  • Standard Average Time Service: 1 Day
  • Current Average Time Service: 2-3 Days
• Paper Applications (Submitted by fax, email, mail)
  • Standard Average Time Service: 1 Day
  • Current Average Time Service: 3-4 Days

All underwriting requirements returned are being reviewed as quickly as possible.

• Additional Requirements
  • Standard Average Time Service: 1 Day
  • Current Average Time Service: 1-2 Days

*Average time service indicated reflects app/requirement received, to app/requirement reviewed.

We appreciate your patience and understanding as we work through this. You can be assured that we are doing everything possible to get your cases issued in a timely manner.

What can you do:

1. Ensure your applications are in good order before submitting.
2. Follow the case pending status report on SPA.
3. Submit requirements to liferequirements@mutualofomaha.com. (Please refer to our Submission via Email process guidelines for details on submitting requirements electronically.)
4. Reply promptly to requests for additional requirements.
5. Reference the Express Underwriting Guide and Prescription Drug Exclusion List to assist with eligibility assessment.

We will continue to keep you informed of our service levels. If you have any questions or concerns, please contact your Sales Director or Account Executive.

We will continue to keep you informed of our service levels. If you have any questions or concerns, please contact your Sales Director or Account Executive.

 

Marty Johnson VP, Individual Underwriting (800) 693-6083 Contact Me

 

Simplified Issue Time Service Update

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