As we continue to review and improve LTC new business processes and focus on our customers, it is important that we reinforce our requirement for timely delivery of policies.
These are several states that require us to receive acknowledgement that the policy was delivered within 30 days from policy issue by obtaining a signature from the policyholder.
Because of this requirement, effective April 1, 2016, a process will be piloted in the states of Illinois, Louisiana, Nebraska, South Dakota and West Virginia to support the electronic signature of LTC Policy Delivery Acknowledgement (PDA) forms, also called Delivery Receipts.
If we have a valid email address for both the policyholder and producer, we may contact your client directly via email to obtain the PDA with an electronic signature. Producers will receive a copy of the email.
Please keep in mind, this is not an electronic policy delivery process and only applies to Delivery Receipts.
For questions regarding this process you may contact the Case Manager center at 1-800-275-5528.