Committed to safety
At National Guardian Life Insurance Company (NGL), we care deeply for the safety and well-being of our partners, agents, customers and employees. We have been closely monitoring the latest local and national reports from the Centers for Disease Control (CDC) concerning the coronavirus (COVID-19).
We are committed to the health of our employees and community and that is why we decided to help reduce the spread of the coronavirus by asking employees to work remotely if possible. This resolution is the best way for us to keep our employees safe and to continue providing you with the high level of service you have come to expect from NGL. We appreciate your understanding while we work through this change.
We are taking precautions to continue to serve our customers in a safe and effective manner. We encourage all of our agents and customers to stay safe and take necessary precautions to keep themselves healthy.
The focus is on your health
With your business being very personal in nature and the increasing hesitancy to meet face-to-face to complete an application we suggest using the Electronic Application submission is available via E-Application as an alternative.
Additionally, copies of completed applications can be uploaded securely directly to the Administrative Office through the Upload process. Both E-Application and the Upload process are available through the “New Business” tab in the EssentialLTC Agent Resource Center at ngl-essentialltc.com.
You can check on the status of all submitted applications via the “Status” tab of the Agent Resource Center. Alternatively, you may continue to contact the Administrative Office by contacting 888.505.2332, and pressing “1” to speak to the Agent Services team during our regular business hours.
It is our expectation that our New Business and Service processes will largely continue as usual, with little or no delays anticipated in our processes at this time. We will also work with any vendors we may utilize to monitor for any potential issues or delays in their processes as well.
Financial strength
With the recent market fluctuations we want to assure you NGL continues to remain financially strong. Rest assured, we are here to pay out claims so you can continue to serve your clients and community. AM Best recently affirmed our A- (Excellent) rating, and upgraded us, to positive from stable outlook. Click here to read more.
We feel deeply for those who have been affected and we are here to help. NGL is committed to bringing you the service you deserve in these challenging times. We are monitoring the situation closely and will bring you updates as they occur.
Thank you.
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