Breaking News!

Gerber Life Insurance’s IVR (Interactive Voice Response) phone system has gone through an overhaul. Now it is faster and easier to get information.

What has changed?

• Choose options based on your role as either a:
  • Writing Agent, or
  • Back office, Case Manager, or Agency Representative
• New Appointment status information includes:
  • # of active appointments
  • # of pending appointments
  • # of terminated appointments
  • Appointment status by state (last 60 days)
• New Commission details include:
  • Commission cycle information
  • Last commission amount paid
  • Form of payments
• New Payment options include:
  • Automatic payments
  • One time payments
  • Debt Payment (coming soon)

What authentication data will I need to access information?

• Agent ID
• Last 4 digits of your SSN
• Agent DOB (XX/XX)
• Policy number
• Policy Holder phone number if policy number is not available

We hope you like our upgrade and look forward to assisting you! Information is also available on the Gerber Life Agent Portal at www.gerberlifeagency.com.
 

Gerber Life Insurance’s Interactive Voice Response System Updated
 
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