We are excited to share that, beginning November 18th, our Long-Term Care Claims Department will be implementing a new claims management system. This important change is designed to enhance our service for you and our policyholders.
Benefits of In-House Claims Processing:
- Faster Processing Times: Managing claims internally will streamline our procedures, leading to quicker responses and resolutions. This means you can expect faster turnaround times when assisting your clients.
- Improved Customer Support: With direct oversight of claims handling, we can provide a more personalized experience for policyholders. This ensures they receive timely and compassionate support during critical moments.
- Consistent Quality: By bringing claims processing in-house, we maintain greater control over our operations, ensuring that our high standards are upheld across all claims.
- Enhanced Communication: Our in-house team will be readily accessible to you, making it easier to get answers and resolve any issues your clients may have. This improved collaboration will also empower you to better serve your clients.
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New Contact Information Phone: 1-888-232-4597 |
Updated Product & Underwriting Guides:
Here are links to our Product & Underwriting Guides with the updated claims email and phone number information. The guides will be available for order through normal channels on November 14th. For questions related to Customer Access, please refer to our Customer Access FAQ.
We are committed to making this transition smooth and will keep you updated with any additional resources or information you may need. Your partnership is invaluable to us, and we appreciate your support as we enhance our long-term care services.
Thank you for your continued dedication to our clients.
Best Regards,
Maureen Griffin
Vice President of Claims
IWP Health Claims Leadership
Exciting Update: New Claims Management System for LTC Department
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