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September 12, 2016

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The Top Carriers


The "Industry Best" illustration software for Custom & Secure Solution was recently updated to:
Click Here to download

Remember, EVERYONE attending any of the webinars on our calendar will earn AT LEAST
50 GoldenCare Reward Points!*

PLUS... one lucky attendee of each webinar will earn 500 Points!
What Are GoldenCare Rewards?
Limit 1 Reward Code Per Unique Training Event. Points Are Subject To Change.  Restrictions May Apply.  Visit For Details.


Current GoldenCare Promotions:

3-in-1 Promotion
(Mutual of Omaha LTCi)


Avoid Delays & Returned LTCi Applications
Remember to use 6Q on the MutualCare Solutions Producer Statement to avoid commission problems. If you have made other arrangements to use another commission code, please use accordingly.
For questions, or to verify the code you're using is correct, please call 800-842-7799!

REMINDER: Partnership Certification and 4-Hour Refresher
For all LTCi agents who took their initial 8-Hour Partnership Certification prior to September 2014:
Producer requirements for training continuation states:
"A four-hour refresher course must be completed every 2 years from the date the initial training was completed."
Please be sure you have completed the necessary ongoing training before submitting new long-term care business.
Click Here for each state's training requirements.
If you have any questions, please call Licensing at 800-842-7799!


Guest Article:

"New LTCI sales firm up," by Allison Bell, LifeHealthPRO
LIMRA reports the best new lives and new premiums numbers since 2012
"The drop in new U.S. stand-alone long-term care insurance sales might be starting to bottom out.  LIMRA says premium revenue from sales of new, stand-alone individual long-term care insurance policies amounted to $117 million in the first half of the year.  That was down 8 percent from the total for the first half of 2015, but the LIMRA first-half long-term care insurance sales revenue total sank 17 percent to 30 percent each year from 2013 through 2015."
LTC Comment (from Stephen A. Moses, President, Center for Long-Term Care Reform):
Not exactly a stellar turnaround, but better than a poke in the eye with a sharp stick.
Click Here to read the entire article.


Want More News?

Check out our website, and visit the News tab to keep up-to-date on the Industry's News and Changes.


Previous Issues:





Online Agent Training "Webinar" Presentations:



For The Week Of September 12, 2016
Click on the subject heading to learn more about the topic.
Click the date/time to register for the presentation.

At the time of the webinar, remember to dial in to our conference line
(866-299-7945, PIN / access code 8754#)
in order to listen to the audio part of the presentation.











Please check to see that you meet the minimum system requirements and that you have the
equipment needed to attend before downloading the latest version of GoToWebinar.
Click Here for more information.

Click Here for the Full Schedule of All Upcoming Webinars.
Or Click Here to Access a List Of All Our Agent Training Services!





Disaster Relief Notices for Indiana, Louisiana and Maryland
Due to severe storms and tornados in Indiana, a State of Emergency has been declared for the following counties: Allen, Howard, Miami, Montgomery and St Joseph. The State of Emergency went into effective on August 15, 2016.

Due to the historic flooding in Louisiana a State of Emergency has been declared by the Governor for a number of parishes (click above for complete list). The State of Emergency went into effect on August 12, 2016 and will continue through September 12, 2016.

Due to the recent flooding in Maryland, Governor Larry Hogan issued a State of Emergency for Howard county located in zip codes 21041, 21042 and 21043. The state of emergency went into effective on July 31, 2016.

Mutual of Omaha policyholders will be afforded a longer grace period to accept payments, notices and cancellations.


Industry Updates:



Prescription Drug Exclusion List Has Been Updated
The prescription drug exclusion list for Term Life Express and Guaranteed Universal Life Express has been updated. Please note this list is not an all-inclusive drug list.

NEW Cancer, Heart Attack and Stroke Product to Release Sept. 7, 2016 in Massachusetts
On September 7th, 2016 Mutual of Omaha will be releasing a new Cancer portfolio: New Beginnings in Massachusetts. New Beginnings is a cancer, heart attack and stroke insurance policy that provides a lump-sum benefit upon diagnosis.
Please review the following communication regarding the mandatory training in Massachusetts.

Massachusetts State Release for Cancer, Heart Attack and Stroke Training Requirement
The Massachusetts training will be available in Sales Professional Access (SPA) under the Training & Compliance tab, in the Protect Your Business section, starting September 7th, 2016.
This training must be completed prior to submitting any application. Any applications submitted without completing the training will be rejected.




Making it Easier than Ever to Obtain an LTC Underwriting Quick Quote
John Hancock has announced that a new toll-free number is available for agents to call in order to obtain an LTC Quick Quote. The new toll-free number is 844-316-2411, available Monday through Friday, 8 a.m. to 6 p.m. Eastern Time.
Agents may also continue to submit requests by email: You'll receive a tentative underwriting risk assessment within 24 hours.



Updates to New Business Procedures
Genworth has made significant improvements this year, and we continue to work hard on what needs to be done to achieve our future goals.
We are currently building the infrastructure to provide an electronic experience from application to policy delivery that simplifies your transactions and provides significantly faster cycle times.
On the road to achieving this electronic experience, we must make incremental changes along the way. These changes will enable us to build the platforms needed to provide this new level of service.
Some of the changes needed will be made on October 3, 2016 and are outlined on page two of the announcement.


In-Force Rate Action Announcements
As part of the strategy for our long-term care insurance business, we continue pursuing initiatives to improve the risk and profitability profile of our business, including premium increases on our in-force policies, as needed.
Click the links below to view each In-Force Rate Action Announcement:
In-Force Rate Action Announcement: District of Columbia
In-Force Rate Action Announcement: South Carolina


Reminder: Restricted Compensation for Long Term Care Insurance
Based on state regulations, Genworth uses guidelines to determine compensation on LTCI issued policies in the following states: Alabama, California, Delaware, Indiana, Kentucky, Michigan, Nevada, New York, North Carolina, Pennsylvania, South Dakota and Wisconsin.



New Contact Information for Claims & Underwriting
As part of our efforts to improve the way we do business and help us deliver an even more exceptional insurance experience to you and your clients, certain contact information for LifeSecure's Claims and Underwriting departments has changed, effective September 1st.

New LTC Field Underwriting Guide Now Available
Our LTC Field Underwriting Guide is designed as a quick reference tool to help you answer some of the more common product and underwriting questions related to LifeSecure Insurance Company's long term care insurance product. Click here for a complete summary of the latest revisions.



What You Should Know About Long Term Care Insurance Premium Increases
The projected cost of providing coverage for many long term care insurance policy contracts sold through 2012 has risen significantly over time. Due to the increasing cost of coverage, it's necessary to increase premiums. As such, starting September 7, Transamerica will begin mailing letters to notify impacted customers about the increases.
Click the link above for additional details, including a copy of the consumer letter and the phone number to Transamerica's Sales Desk.


Medicare Supplement News - Mutual of Omaha and Affiliates:


Upcoming Rate Adjustments
Please review information on upcoming rate adjustments in AR, IA, ND and NV.
      • 1990 Standardized Rate Adjustment- Iowa and Nevada
      • 2010 Modernized New and In-force- Arkansas
      • 2010 Modernized In-force Only Rate Adjustment- Iowa and North Dakota
      • Plan N Rate Adjustment- Arkansas

Upcoming Rate Adjustments
Please review information on upcoming rate adjustments in ID, IN, OR, PA, SC, and WY.
      • 1990 Standardized Rate Adjustment- South Carolina, Wyoming and Idaho
      • 2010 Modernized New and In-force- Indiana and Oregon
      • 2010 Modernized In-force Only Rate Adjustment- Pennsylvania, Wyoming and Idaho

One Company/One State - Pennsylvania, Tennessee and Texas
Please be reminded that effective October 1, 2016 only Medicare supplement applications in Pennsylvania underwritten by Mutual of Omaha, in Tennessee (supp/SELECT) underwritten by Omaha Insurance Company, and in Texas (supp/SELECT) underwritten by United World will be accepted for new business and conversions through individual agents.





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