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March 23, 2020

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REMINDER: Partnership Certification and 4-Hour Refresher
Currently writing Long-Term Care insurance? Be certain you are compliant on Partnership Certification training prior to taking an application!
Click Here for Mutual of Omaha's Partnership Training guide
Note: Training requirements may differ among various LTCi carriers.
If you have any questions or need to verify compliance, call our Licensing Team at 800-842-7799!


Guest Article:

"Denver 2020 ILTCI Conference Cancelled," The ILTCI Executive Committee
"The Executive Committee of the ILTCI has monitored the COVID-19 virus closely. The situation in the host city of Denver, Colorado has worsened, including the governor of Colorado declaring a state of emergency. Unfortunately, we feel that it is impossible to proceed with the 2020 conference given the facts surrounding this pandemic. As likely goes without saying, we put the safety of our members first. ... Steps taken by our members to mitigate the risk of infection have already resulted in speaker and attendee cancellations in significant numbers.”
LTC Comment (from Stephen A. Moses, President, Center for Long-Term Care Reform):
This is a sad but sensible decision. The virus pandemic puts older and immune-deficient people at greatest risk, the very people private LTCI aims to protect financially. What a PR fiasco if someone had sickened at the meeting spreading the infection and carrying it home. The ILTCI Conference has a long, proud tradition. We’re confident it will return next year bigger and stronger than ever. In the meantime, check out our history of the long-term care insurance conferences including all 19 ILTCI’s up to now: History of LTC Insurance Conferences (2019). We should all express our appreciation to the ILTCI conference’s organizers, staff, and contributors for their dedication, hard work and consummate professionalism under extremely difficult circumstances.
Click Here to read the entire article.


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Check out our website, and visit the News tab to keep up-to-date on the Industry's News and Changes.


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For The Week Of March 23, 2020
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Holiday Telephone Solicitation Bans for the Month of April 2020
In addition to the state of New York*, that currently prohibits unsolicited telemarketing sales calls during a State of Emergency, please be aware of the following US holiday telephone solicitation bans for the month of April:

  • On Friday, April 10, 2020: Louisiana and Pennsylvania prohibit unsolicited marketing calls to residents in observance of Good Friday
  • On Sunday, April 12, 2020: Louisiana prohibits unsolicited marketing calls to residents in observance of Easter; however, state law already prohibits telephone solicitations on Sundays
  • On Monday, April 27, 2020: Alabama and Mississippi prohibit unsolicited marketing calls to residents in observance of Confederate Memorial Day


Industry Updates:



Mutual of Omaha is Open for Business – Coronavirus Update
As you are likely aware, Mutual of Omaha’s physical location is temporarily closed. We are practicing social distancing and have asked all associates who are able, to work from home.
Please know that we are open for business in a remote capacity. Our processes and procedures are functioning and we should not experience an interruption in business for either our customers or business partners. We are able to accept and process insurance applications just as we normally would.

LTCi Application Tips
Painting a picture is the best way to ensure your cases are issued quicker.
Mutual of Omaha knows your LTCi clients are more than a list of diagnoses. Even people with chronic health conditions can be viewed favorably as long as they’re physically and socially active and working with a physician to manage their health. But underwriting has to know all that. And it’s up to you to tell them.

Get Maximum Benefits for Professional Home Health Care
If staying at home is your client’s top priority, here’s a way to ensure the policy provides maximum benefits for home health care. The Professional Home Health Care rider, available only on a MutualCare® Custom Solution policy, makes additional funds available for long-term care services provided by a nurse or skilled health-care professional.

Rate Adjustments Effective June 1, 2020
Mutual of Omaha will begin implementing rate adjustments in Massachusetts, effective June 1, 2020.
Policyholders will receive a letter notifying them at least 60 days prior to the premium rate increase. The effective date of the premium rate increase will be listed in this notification. Notification to all affected policyholders will be mailed by April 1, 2020 to ensure policyholders in the approved states receive notification of their June 1, 2020 premium rate increase.

Our LTCi e-App is so Convenient You May Never Go Back to Paper
Using the LTC e-App not only ensures everything is completed in its entirety before you hit “submit,” but also helps you keep submitting business without meeting face-to-face.

COVID-19 Notice for NM Residents Applying for an LTC Rider
Due to the recent spread of COVID-19, effective immediately, New Mexico is requiring an additional notice if the Long-Term Care Rider is sold with an IUL policy. The attached notice must be included and left with the client. Our Long-Term Care Rider application kits have been updated to include the new notice.
Current policyholders in New Mexico who have an IUL policy with a Long-Term Care Rider will also be sent this notification.

Updates to Term Life Answers Conversion Language
Effective April 1, 2020, we will be updating the conversion language for our Term Life Answers policies.
Term Life Answers marketing materials and the Life Underwriting Guidelines booklet have been updated with the new conversion guidelines.

We’re Open for Business – You Can Be Too
Our e-Application and email signature method give you the ability to complete life insurance applications for your clients, without having to meet face to face.

The Risk is Real
Clients often fail to realize that their most valuable asset is their ability to earn an income. Suffering a disability for any length of time because of a sickness or injury could have devastating financial consequences for clients.

Three products designed with your client’s recovery in mind
The products in the Critical Advantage portfolio, Critical Illness, Cancer and Heart Attack & Stroke, were designed with your client’s recovery in mind. Simple and direct coverage, Critical Advantage products helps your clients focus on their treatment, not their finances.

Get Business Submitted Fast and Easy with the Critical Advantage e-App
The Critical Advantage e-App is the best way to submit your applications for Critical Illness, Cancer and Heart Attack and Stroke.



Reminder: Kemper Senior Solutions Product Discontinuation 3/31/2020
REMINDER: — Kemper has made the decision to discontinue new business sales within the Kemper Senior Solutions market segment. Kemper's Life Insurance products were already impacted, with new business no longer being accepted as of January 1, 2020.
The stand-alone Home Health Care product will be discontinued March 31, 2020. Applications must be signed on or before March 31, 2020 to be accepted.



NGL Logo

Important update from NGL
At National Guardian Life Insurance Company (NGL), we care deeply for the safety and well-being of our partners, agents, customers and employees. We have been closely monitoring the latest local and national reports from the Centers for Disease Control (CDC) concerning the coronavirus (COVID-19).
We are committed to the health of our employees and community and that is why we decided to help reduce the spread of the coronavirus by asking employees to work remotely if possible.
We are taking precautions to continue to serve our customers in a safe and effective manner. We encourage all of our agents and customers to stay safe and take necessary precautions to keep themselves healthy.



Thrivent Logo

Thrivent LTCi - Updates to eApp
eApps are already starting to come in from Thrivent's recently launched iGo tool.
Thrivent has created a video walkthrough of the eApp, where the Product Development team also walks producers through the built-in illustration system. Thrivent has also revised the User Guide and Illustration guide to provide more clarity.

Thrivent 101 – Producer Reference Flyer
Thrivent Financial is not new to Long Term Care Insurance or to financial planning, but Thrivent is new to brokerage distribution. Use this flyer to help position Thrivent as an option or discuss a fraternal’s unique structure with clients.


Medicare News - Mutual of Omaha and Affiliates:


Upcoming Rate Adjustments
View upcoming rate adjustments in AL, AZ, CA, MD, NM, OR and UT.
Medicare Supplement Explanation of Benefits Changes
Learn more about the changes to the mailing frequency of Med supp Explanation of Benefits.
Upcoming Rate Adjustment-MS
View upcoming rate adjustment for Mississippi.
Rate Release-Texas
April 2020 rate release for Texas.
Rate Release-April 2020
April 2020 rate release and outlines for HI, KY, NV and UT.
e-Application Convenient, Fast and Always Available
Check out the many advantages of doing business via electronic applications.





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