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Previous Issues



July 6, 2020

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The "Industry Best" illustration software for Custom & Secure Solution was recently updated to:
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PLUS... one lucky attendee of each webinar will earn 500 Points!
What Are GoldenCare Rewards?
Limit 1 Reward Code Per Unique Training Event. Points Are Subject To Change.  Restrictions May Apply.  Visit For Details.


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REMINDER: Partnership Certification and 4-Hour Refresher
Currently writing Long-Term Care insurance? Be certain you are compliant on Partnership Certification training prior to taking an application!
Click Here for Mutual of Omaha's Partnership Training guide
Note: Training requirements may differ among various LTCi carriers.
If you have any questions or need to verify compliance, call our Licensing Team at 800-842-7799!


Guest Article:

"Long Term Care Insurance — Act Now!," by Terry Savage,
“One of the most tragic aspects of the coronavirus pandemic is that as of June 3, 42% of all COVID-19 deaths in the U.S. have come from nursing homes or assisted-living facilities. The statistics reinforce every senior’s desire to remain at home in his or her final years, which is only possible if you have the resources to afford this very expensive home health care — or if you have long-term care (LTC) insurance. Otherwise, state Medicaid programs provide care for the impoverished, though mostly in institutions. Perhaps because of this growing awareness (or ongoing low interest rates earned by insurers), prices of the newest hybrid/combo LTC policies are starting to rise. David Phillips, an estate planning specialist and consumer resource for LTC insurance at ROP LTC (, has issued a warning of a 10% to 15% price increase on July 15 for new applicants for one of the best hybrid LTC policies for people under age 71. Other insurers are likely to follow."
LTC Comment (from Stephen A. Moses, President, Center for Long-Term Care Reform):
Nationally syndicated financial columnist Terry Savage doubles down on this Savage Truth …“Long Term Care Insurance — Act Now!”
Click Here to read the entire article.


Want More News?

Check out our website, and visit the News tab to keep up-to-date on the Industry's News and Changes.


Previous Issues:



Online Agent Training "Webinar" Presentations:



For The Week Of July 6, 2020
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Click the date/time to register for the presentation.


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Holiday Telephone Solicitation Bans for the month of July 2020
Please be aware of the following US holiday telephone solicitation bans for the month of July 2020:

  • On Friday, July 3, 2020 and Saturday, July 4, 2020: Alabama, Louisiana, Pennsylvania, Rhode Island, Utah, and Mississippi prohibit unsolicited marketing calls to residents in observance of Independence Day.
  • On Friday, July 24, 2020: Utah prohibits unsolicited marketing calls to residents in observance of Pioneer Day.

Understanding your Exposure with Telephone Solicitations
The Telephone Consumer Protection Act of 1991 (TCPA), was enacted to protect consumers from unwanted telemarketing calls and faxes. It imposes liability in the form of regulatory fines and incentivizes private plaintiffs to pursue claims with statutory damages of $500 to $1,500 per call, with no limit.
Agents and brokers are expected, and contractually required, to act in full compliance with the law. Mutual of Omaha may recover any costs incurred in investigating, settling or litigating TCPA claims from agents, brokers, and their uplines.


Industry Updates:



Mutual of Omaha LTC Issue Age Restriction Lifted in Additional States
Mutual of Omaha is pleased to announce we are lifting restrictions for LTC applications age 65 and over in additional states effective July 6, 2020. States include Connecticut, District of Columbia, Illinois, Massachusetts, Michigan, New Jersey, New York, and Rhode Island.
Please refer to the Frequently Asked Questions document for a current list of all states and effective dates.

View our New Cost of Care Resources
The new Cost of Care Sales Idea flyer helps explain misconceptions clients may have on what Medicare really covers, illustrating the staggering costs of LTC services.

Now Accepting Emailed Photos of Post Issue Requirements
We are pleased to announce that Mutual of Omaha is now accepting emailed photos of completed LTC post issue requirements (PIRs). The photos must be sent to the email address to be processed.

Using the LTC e-Application
Time is money. Save both by completing and submitting long-term care insurance applications online.

Case Study: Why Clients Get Issued “Other Than Applied”
Camila, a 63-year-old woman in Arizona, applied for MutualCare® Custom Solution. She was quoted Select; however, after underwriting review, a Class I rate was offered. How did this happen? Remind clients to be as open and honest as possible during the application process, as undisclosed conditions can affect insurability.

Improved Sales Support Service Line
As we mentioned in May, Mutual of Omaha has been working on changes to the prompts on our Sales Support toll-free phone line (1-800-693-6083). We are happy to announce these changes have now been fully implemented.

Upcoming WinFlex Desktop Illustration Software Discontinuation
Beginning January 1, 2021, the WinFlex Desktop software will no longer be available, as Ebix will no longer be providing ongoing support for the Desktop platform. If you are still using the Desktop software to illustrate our life and health insurance products, we encourage you to transition to the WinFlex Web platform as soon as possible.

A New Look for All of Your IUL Illustrations
Beginning July 1, 2020, we are enhancing our fully-underwritten IUL illustrations in design, functionality and speed.

Online Applications Can Simplify Your Life
We are proud to offer a diverse Simplified Issue product portfolio so you can find the right solution for each of your clients. All are available on iPipeline e-Application, and 4 of the 6 products also feature Automated Underwriting.



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Update to GTL's Agent Portal Voice Verification
GTL has added a new DOB submission method on the Agent Portal Voice Verification call.
Your clients now have the option to input their date of birth through their phone keypad. In order for the AI to interpret the DOB correctly through the keypad, it needs to be 8 digits in the form of 2 digit month, 2 digit day and 4 digit year.


Medicare Solutions - Mutual of Omaha and Affiliates:


Upcoming Rate Adjustments
View upcoming rate adjustments for IL, KY, MO, SC, and TN.
2020 3rd Quarter Broker Bonus Program
Earn extra cash on your Med supp sales with our 3rd Quarter Broker Bonus program. $150 for your underwritten business and now available in more states. Check it out.
Dental Product is Now Available in Washington
View Dental Insurance product release information, for the state of Washington.
2021 PDP Product Training Available
2021 Part D Product Training is now available on Sales Professional Access. Just another step in being ready to sell for 2021 AEP.
Upcoming Rate Adjustments
View upcoming rate adjustments for - MI, MN, MO, and OR.
One Company/One State – KS and NM
Effective August 1, 2020, only applications underwritten by Omaha Insurance Company will be accepted for Kansas and New Mexico new Medicare supplement business.
Medicare Solutions Product Portfolio Offerings
Mutual offers a suite of products designed to meet the needs of your Medicare aged clients. Learn more.
Value-Added Benefits
Give your clients more value when they purchase a Mutual of Omaha or its affiliates Medicare supplement policy.
New Mutual of Omaha Medicare Supplement Plans in Oklahoma
Offer your clients in Oklahoma new competitive Medicare supplement rates underwritten by Mutual of Omaha.





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