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February 8, 2016

Update Your Contracts
Appoint With All Of
The Top Carriers


The "Industry Best" illustration software for Custom & Secure Solution was recently updated to:
Click Here to download

Remember, EVERYONE attending any of the webinars on our calendar will earn AT LEAST
50 GoldenCare Reward Points!*

PLUS... one lucky attendee of each webinar will earn 500 Points!
What Are GoldenCare Rewards?
Limit 1 Reward Code Per Unique Training Event. Points Are Subject To Change.  Restrictions May Apply.  Visit For Details.


Current GoldenCare Promotions:

3-in-1 Promotion
(Mutual of Omaha LTCi)


Avoid Delays & Returned LTCi Applications
Remember to use 6Q on the MutualCare Solutions Producer Statement to avoid commission problems. If you have made other arrangements to use another commission code, please use accordingly.
For questions, or to verify the code you're using is correct, please call 800-842-7799!

REMINDER: Partnership Certification and 4-Hour Refresher
For all LTCi agents who took their initial 8-Hour Partnership Certification prior to February 2014:
Producer requirements for training continuation states:
"A four-hour refresher course must be completed every 2 years from the date the initial training was completed."
Please be sure you have completed the necessary ongoing training before submitting new long-term care business.
Click Here for each state's training requirements.
If you have any questions, please call Licensing at 800-842-7799!


Guest Articles:

"Wealth-Protection Insurance People Neglect," by Ivory Johnson, Wall Street Journal
"When you're in your 50s, it's easy to put off buying long-term-care coverage because it isn't something you're likely to need right away.  I help clients combat this impulse by showing them what their retirement will look like based on how we've planned it, and what would happen to that plan if they had to pay for long-term care out-of-pocket for just three years.  You can do all of the saving in the world, but if you have to go into a nursing home, all of a sudden you may have $6,000 in monthly expenses you weren't expecting."
LTC Comment (from Stephen A. Moses, President, Center for Long-Term Care Reform):
Thanks to Center Regional Rep Romeo Raabe for tipping us to this WSJ article.
Click Here to read the full Wall Street Journal article.

"Medicaid and Long-Term Care Quiz," Kaiser Family Foundation
Medicaid and Long-Term Care Quiz:  Medicaid, the nation’s major publicly-financed health insurance program, plays an important role in the delivery and financing of long-term care (LTC) services.  These services include a broad range of paid and unpaid medical and personal care assistance.  Long-term care is not medical in nature.  Instead, it provides help with regular daily activities to support independent living.  People may need LTC over a period of weeks, months, or years.  How much do you know about Medicaid and LTC?
Get Started


Previous Issues:



Online Agent Training "Webinar" Presentations:



For The Week Of February 8, 2016
Click on the subject heading to learn more about the topic.
Click the date/time to register for the presentation.

At the time of the webinar, remember to dial in to our conference line
(866-299-7945, PIN / access code 8754#)
in order to listen to the audio part of the presentation.








Please check to see that you meet the minimum system requirements and that you have the
equipment needed to attend before downloading the latest version of GoToWebinar.
Click Here for more information.

Click Here for the Full Schedule of All Upcoming Webinars.
Or Click Here to Access a List Of All Our Agent Training Services!





Hold the Phone: February Telephone Solicitation Bans
Please be aware of the holiday telephone solicitation bans in the following states for the month of February.

  • On Tuesday, February 9, 2016: Alabama and Louisiana prohibit unsolicited marketing calls to residents in observance of Mardi Gras
  • On Monday, February 15, 2016: Alabama, Louisiana, Mississippi, Rhode Island and Utah prohibit unsolicited marketing calls to residents in observance of President's Day

Click Here got the entire notification.


Industry Updates:



Important Update to the Product and Underwriting Guide
The MutualCare Solutions Product and Underwriting guide has been updated with clarified language on page 54 in the Reinstatement section.
The new form number for the guide is 87316. Be sure to get your updated MutualCare Solutions Product and Underwriting Guide today.

Upcoming Rate Adjustments, Effective April 1, 2016
Mutual of Omaha will be implementing rate adjustments in Alabama, Georgia, Idaho, Michigan, Mississippi, Nebraska, Oregon, Pennsylvania, and Wyoming.
Notification to all affected policyholders will be mailed by February 1, 2016 to ensure policyholders in the approved states receive notification of their April 1, 2016 premium rate increase.



GTL's Critical Care / Critical Cash is now available on the iPad/iPhone app!
GTL's new iPad/iPhone app, GTL Mobile Agent Portal, is available for free on Apple's App store. This sleek new app now works on your iPhone as well as your iPad. You can easily get a quote and submit an application for Critical Cash all in one place.

Critical Cash Bucket Calculator Is Now Available
GoldenCare USA is pleased to announce a new way to quote the Critical Cash™ product available through Guarantee Trust Life!
Present GTL's Critical Cash policy with an easy-to-read, single-page illustration that includes the Monthly Benefit Amounts chosen, the Maximum Lifetime Benefit, the specific conditions covered, the period payable for each condition, as well as the premium. Click the link above to download the excel file!

Recover Cash - Great Protection for Your Clients!
GTL's Recover Cash is an affordable short-term care nursing home care solution your clients may use to protect their assets.



Update: Simplicity ii Rate Increase Action
As you are aware, MedAmerica is currently in the process of raising rates on the Simplicity ii product line. This rate action does not affect CareDirections Simplicity®. This notice is to inform agents that they have received rate approval from Idaho, Louisiana, Maryland, Mississippi & Oklahoma, and are implementing the rate increase activity in these states. This is the only notification agents will receive regarding this rate action.
For the ID, LA & MS increase, MedAmerica will mail notification of the rate increase to affected insureds on February 1, 2016.
For the MD & OK increase, MedAmerica will mail notification of the rate increase to affected insureds on February 5, 2016.
The new premium amount will be effective as of the insured's next billing date, following the state required notification timeframe.




Next round of in-force rate action notifications to take place in late February
In late February, we will begin policyholder notifications on the next round of John Hancock and Fortis policies impacted by the in-force rate actions, which will have an effective date beginning with anniversaries on or after May 1, 2016.
The 2013 rate action notifications will include John Hancock LTCI individual policies originally issued in Colorado, Florida, Indiana, Kentucky, Montana, New Jersey, Ohio and Tennessee.  Also, we will continue the implementation of the 2013 rate increase in Connecticut, North Dakota and New Jersey for policyholders who have received an initial “capped” or "phased-in" increase.  Fortis LTCI individual policies originally issued in Nebraska and Wisconsin are also impacted.
The 2010 rate action will include John Hancock LTCI policies originally issued in Florida, as we will continue the implementation and begin notifications for additional products.  Finally, we will continue the implementation for Fortis LTCI individual policies issued in Virginia, as they are entering the third and final phase of the increase.

Correction to Performance LTC Product Brochures
Certain non-compact versions of the Performance LTC product brochure inadvertently include Waiver of Premium in the Optional Benefits section.
The affected brochures are as follows:
Consumer version; LTC-5600
Employer version; LTC-5614,  as well as the FL and AZ version of each.

The updated brochures are now available to download on, or can be viewed/printed by clicking on the links above.



Underwriting Enhancements for Long Term Care Insurance
On January 19, 2016, Genworth made underwriting enhancements by expanding the potential insurability for clients with certain medical conditions. This change will help improve your clients’ opportunity to qualify for long term care insurance (LTCI) and may help increase your placement rates.
Upon review by their underwriting team of emerging clinical data and claims experience, Genworth has decided to expand the availability of long term care insurance for applicants with certain medical conditions and impairments.
Click above for the entire notification.

In-Force Rate Action Announcement: Connecticut Partnership
In March 2015, Genworth announced that they had received approval for premium rate increases in Connecticut for certain non-partnership blocks of long term care insurance policies.
They had previously received approval in Connecticut for rate increases for partnership policies as indicated in the chart within the announcement, however mailings had to be stopped until Genworth could update their systems to reflect new options stemming from a regulation change for Partnership policyholders. This resumes the previously announced increase from March 2015.

Servicing agents will receive a list of their impacted policyholders in this state one week prior to the start of policyholder notifications. Policyholder notifications will begin February 2, 2016 and will continue throughout the next year. Impacted policyholders will be notified at least 60-days in advance of their billing anniversary dates.

A Message to Our Customers, Distributors and Partners
Today, Genworth shared some news in our earnings release about important changes we are making in our product portfolio. We will be refocusing our sales efforts to develop solutions that meet the financial challenges of aging, including individual and group long-term care (LTC) insurance, and over time, the development of other products and services that meet this growing need.
Genworth's strategic priorities remain to improve the performance of our businesses and increase our financial and strategic flexibility - while keeping our promises to policyholders. To support these priorities, Genworth has decided to suspend sales of all our traditional life insurance and fixed annuity products.

Genworth Financial Announces Fourth Quarter 2015 Results
"Genworth Financial, Inc. (NYSE: GNW) today reported results for the period ended December 31, 2015. The company reported a net loss2 of $292 million, or $0.59 per diluted share, compared with a net loss of $760 million, or $1.53 per diluted share, in the fourth quarter of 2014. Net operating loss3 for the fourth quarter of 2015 was $82 million, or $0.17 per diluted share, compared with a net operating loss of $415 million, or $0.83 per diluted share, in the fourth quarter of 2014. The net loss and net operating loss in the quarter include net after-tax charges of $184 million, or $0.37 per diluted share, primarily driven by assumption updates in universal life insurance. Additionally, the net loss includes an after-tax loss of $134 million related to the pending sale of the European mortgage insurance business and an additional after-tax loss of $73 million related to the completed lifestyle protection insurance business sale.
"The company reported a net loss of $615 million, or $1.24 per diluted share, in 2015, compared with a net loss of $1,244 million, or $2.51 per diluted share, in 2014. The company reported net operating income of $255 million, or $0.51 per diluted share, in 2015, compared with a net operating loss of $398 million, or $0.80 per diluted share, in 2014.
"We are pleased with the continued strong performance of our mortgage insurance businesses," said Tom McInerney, President and CEO. "In our U.S. life insurance businesses, we are actively pursuing multiple restructuring actions to separate and isolate our LTC business and narrow our commercial focus, including through the suspension of traditional life and fixed annuity sales."



LifeSecure Electronic Agent Appointment Submissions
Reminder: As of February 1, all agent appointments must be submitted through LifeSecure's new & e-appointment system.
For more information on our new process, view our flier that will guide you through the steps of requesting an appointment in our new system.

Brian Vestergaard Named VP Of Sales & Marketing
LifeSecure recently named Brian Vestergaard as vice president of Sales and Marketing. This is an expansion of his previous position, in which he served as the company's vice president of Product and Marketing.


Medicare Supplement News - Mutual of Omaha and Affiliates:


April Rate Adjustment in North Carolina
View an upcoming rate adjustment effective April 1, 2016 on United Modernized in-force business only in North Carolina.
It's Back and Better: 2016 Marketing Credits
Our Marketing Credits program is back in 2016 with an added bonus as we celebrate Mutual of Omaha's 50 years of Medicare supplement sales.
Rate Adjustments in South Dakota and Mississippi
Rate adjustments on Modernized in-force business only for United World South Dakota and United Mississippi; and Standardized United Mississippi.





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