will be closed
Mon, December 24th &
Tues, December 25th, for
the Christmas Holiday.
With All Of
The Top Carriers
The "Industry Best"
illustration software for Custom
& Secure Solution was recently updated to:
Here to download
Remember, EVERYONE attending any
of the webinars on our calendar will earn AT
50 GoldenCare Reward
PLUS... one lucky attendee of each webinar will earn 500
What Are GoldenCare Rewards?
* Limit 1 Reward Code Per Unique Training Event. Points Are
Subject To Change. Restrictions May Apply. Visit http://www.goldencarerewards.com/
Current GoldenCare Promotions:
The Year Is Winding Down
Promo Ends 12/31!
★ Holiday LTC Sales Promotion
Avoid Delays & Returned LTCi
Remember to use 6Q on the MutualCare
Solutions Producer Statement to avoid commission problems. If you have made
other arrangements to use another commission code, please use accordingly.
For questions, or to verify the
code you're using is correct, please call 800-842-7799!
REMINDER: Partnership Certification and 4-Hour Refresher
For all LTCi agents who took their initial 8-Hour Partnership Certification
prior to December 2016:
Producer requirements for training continuation states:
refresher course must be completed every 2 years from the date the initial
training was completed."
Please be sure you have completed the necessary ongoing training before
submitting new long-term care business.
Here for each state's training requirements.
If you have any questions, please call Licensing at 800-842-7799!
The LTC Industry mourns the
loss of one of its great leaders.
GoldenCare is sorry to announce the loss of Mark Randall, an innovative voice
in the Long-Term Care Insurance industry, a key leader, excellent teacher,
and close friend. His influence continues today having trained many thousands
of agents. Not only did he work with insurance companies to develop new
products to address consumer needs, he also developed one of GoldenCare’s
premier agent training and sales software kits, the LTC CEO. Mark was also
instrumental in bringing his two brothers, Jon Randall and Tom Randall, into
Mark’s passion and driving force to help people continues to inspire everyone
who knew him. We are saddened by the news and offer our condolences to his
family. We too have lost a beloved member of our family.
Click Here to read Mark's obituary.
Check out our website, www.goldencareagent.com and visit the News tab to keep
up-to-date on the Industry's News and Changes.
Training "Webinar" Presentations:
For The Week Of December 17, 2018
Click on the subject heading to
learn more about the topic.
Click the date/time to register for the presentation.
At the time of the webinar,
remember to dial in to our conference line
PIN / access code 8754#)
in order to listen to the audio part of the presentation.
Please check to see that you
meet the minimum system requirements and that you have the
equipment needed to attend
before downloading the latest version of GoToWebinar.
Here for more information.
Here for the Full Schedule of All Upcoming Webinars.
Here to Access a List Of All Our Agent Training Services!
No Current News In The Issue...
Holiday Office Closings
As a reminder, Mutual of Omaha
and its affiliates (United of Omaha and United World) will be closed on the
Monday, December 24th,
Tuesday, December 25th, Monday, December 31st, and Tuesday, January 1, 2019.
From everyone at Mutual of
Omaha, we wish you happy holidays and safe travels!
LTC Partnership Approved in Illinois
Great news! The MutualCare®
Solutions products, underwritten by Mutual of Omaha, have been approved for
Partnership status in the state of Illinois effective January 1, 2019!
Set Target Premium with MutualCare Solutions Software
Using the MutualCare Solutions
software Set Target
Premium feature, you can provide your clients with the
valuable LTCi coverage they need, with a premium that fits their budget.
New Option for LTCi Claim Payments
Now your clients have another
option for receiving long-term care benefits. Benefit payments can now be
sent via EFT (electronic funds transfer). This will allow customers or
their providers to receive claim payments faster by electronically
transferring benefit payments direct to their bank accounts.
(Legacy) Rate Adjustments Effective March 1, 2019 (IL, NM)
Mutual of Omaha will be
implementing rate adjustments in Illinois
& New Mexico, effective March 1, 2019.
Policyholders will receive a
letter notifying them at least 60 days prior to the premium rate increase.
The effective date of the premium rate increase will be listed in this
notification. Notification to all affected policyholders will be mailed by January 1, 2019 to ensure
policyholders in the approved states receive notification of their March 1, 2019 premium
New Email Notifications for Clients on Direct Bill
Beginning Thursday, December
13th, we will begin sending email notifications when a renewal premium is
due for individual life and individual health customers on direct bill.
Continuous Improvements to New Amazon Connect Phone System
In late November, we announced
our new implementation of our Amazon Connect phone system for Life and
Health Service and Claims. Overall, we have been pleased with the
deployment of the new phone system and have received positive feedback.
As with any change, we have also
received constructive feedback. One of the major benefits of the Amazon
Connect phone system is that we are able to quickly adjust the system and
correct issues as they arise.
Earn An Elegant Getaway - We're Taking LTCi Producers to
A Mutual of Omaha Incentive Trip
for Long-Term Care (LTC) Producers
It's a new incentive travel
opportunity just for LTCi producers. We'll reward the top 10 LTCi producers
of 2019 with a 4-day getaway to the Ritz-Carlton Montreal in June, 2020.
Eligible business includes Mutual of Omaha's traditional LTCi products -
MutualCare® Secure Solution and MutualCare® Custom Solution. Qualification
begins January 1st, so start planning your 2019 Sales Strategies now!
Right Up Your Alley: New Term Life Answers Rates
Effective December 1, 2018, we
knocked down our Term Life Answers rates AND reduced our monthly modal
factor to .086 – saving your clients money on their monthly premium
Mutual Ranked Best in Customer Service for DI Insurance
At Mutual of Omaha, we strive
for a positive customer experience. Our service was recently ranked by
Coming Soon: Minimum Payment Implementation for 2019
Beginning January of 2019, a
twenty-five dollar minimum compensation payment will be implemented. What
this means is, if your payment does not reach the minimum at the end of the
pay period, that payment will carry over and pay out when your balance
reaches twenty-five dollars. If you do not accumulate the minimum over a 12
month payment period, the balance forward amount will be released on or
before December 31st.
Advantage Plus Upgrade Now Available in Maine and
GTL's Advantage Plus Hospital
Indemnity Insurance upgrade is now available in Maine and Oregon!
Available on paper only — e-App
2019 Partnership Minimum Benefit Requirements for
CA, CT, IN and NY
Each year, the original
Partnership states (CA, CT, IN and NY) revisit minimum benefit requirements
to qualify for their Partnership programs. Within the announcement, we've
outlined the changes for 2019.
In-Force Rate Action Announcement: Alabama Trust Group
Master Policy (Pre-PCS, PCS I, PCS II)
Alabama has now allowed the requested increase for certificates
issued under a group
master policy issued in AK, AR, AZ, CT, DC, DE, GA, HI, ID,
KY, MA, MI, MO, MS, MT, ND, OK, PA, SC, SD, TN, VA and WY.
This rate increase was filed and
approved in accordance with the laws and regulations of Alabama in which
these certificates were issued.
Servicing agents will receive a
list of their impacted policyholders in these states one week prior to the
start of policyholder notifications. Policyholder notifications will begin December 18, 2018 and
will continue throughout the next year. Impacted policyholders will be
notified at least 60 days in advance of their billing anniversary dates.
REMINDER: Commissions: 1099-MISC 2018 Tax Information
Important information about
1099-MISC (miscellaneous income) tax forms:
- A 1099-MISC will be filed for each person who is
paid at least $600 in commissions in 2018. This includes all product
- Some payments are not required to be reported on
this form, although they may be taxable to the recipient. For example,
commissions paid to a corporation are not required to be reported via
a 1099-MISC. Therefore, a 1099 MISC will not be created for
REMINDER: December 19, 2018: Deadline for Long Term Care
New Business Requirements
As the year comes to a close, to
optimize your 2018 placed production, please keep in mind the year-end
cutoff for new business is December 19, 2018.
Genworth's final commission
cycle will be on December
28, 2018 for all Long Term Care Insurance.
Click the link above for the
requirements for Final Commission Payment and Commission Payment Cycle
TransQuote Illustration Tool Expires December 13,
The TransQuote illustration tool
will be decommissioned from further use at 5:00 p.m. CT on December 13,
2018. All links to TransQuote from the Agent Resource Center will be
removed at that time. After TransQuote is decommissioned, saved quotes in
TransQuote will no longer be available. Versions of TransQuote on
smartphones, tablets, and computers will also cease to function at this
United Security Assurance - Changes in Family
Changes in demographics and
social values have reduced the number of family members available to care
for impaired elderly relatives for many reasons. The burdens and
responsibilities of middle-aged Americans are increasing as many struggle
with caring for their children and elderly parents at the same time.
Medicare News -
Mutual of Omaha and Affiliates: