You asked... and we listened! We have
added a new DOB submission method on
the Agent Portal Voice Verification call.
Your clients now have the option to input their date of
birth through their phone keypad. In order for the AI to
interpret the DOB correctly through the keypad, it
needs to be 8 digits in the form of 2 digit month, 2
digit day and 4 digit year. Example: 01/02/1960 Your client can still enter their DOB
by voice if they so choose.