Mutual of Omaha is in the process of identifying the customers affected by Hurricane Harvey, and a note will be added to the customer accounts. The grace period will be extended by 30 days on affected policies as well as a special message being added on eService. For plans providing prescription benefits, the state is requesting us to authorize payments to pharmacies for up to a 90 day supply. We need to exercise leniency in dealing with our customers that have been affected and allow exceptions to contract requirements when our customers are displaced from their homes. Please keep this in mind when working with our customers.
Louisiana State of Emergency Solicitation Ban
Please be aware that as of August 29, 2017, the state of Louisiana has issued a State of Emergency solicitation ban due to Tropical Storm Harvey. During a state of emergency as declared by the governor, while the Office of Homeland Security and Emergency Preparedness requires the Louisiana Public Service Commission to report to the Emergency Operations Center (EOC), no telephonic solicitor shall engage in any form of telephonic solicitation. The prohibition of telephonic solicitations will remain in effect until the LSPC is released from this mandatory reporting status, currently projected to last until September 22, 2017, unless terminated sooner.
Upon release of the Commission by the Office of Homeland Security and Emergency Preparedness, from its duties at the EOC, a revised notice will be posted at that time to reflect any change to this telephonic solicitation prohibition.