COVID-19: We are here for you
As we all continue to navigate these times of uncertainty, the health and safety of our customers, partners and employees is our top priority.
We are open for business and maintaining business operations. As the situation continues to evolve, know that we are committed and prepared to serve you through this disruptive time. We will continue to update this page with any new developments.
What we’re doing
We are continually monitoring developments surrounding COVID-19 and are working with state and local governments to support business continuity and resilience.
We maintain a business continuity program that is designed to support critical operations during times of uncertainty. Cross-functional teams of Securian Financial professionals proactively assess our readiness to provide uninterrupted service through a variety of potential situations, including pandemics.
Our employees have primarily transitioned to remote work arrangements and we are prepared to continue all critical business functions. We have suspended all business travel and events, and are encouraging our employees to practice social distancing to help contain the spread of the virus and do our part to flatten the curve.
We’re here to serve you
Our team is working hard to meet your needs in a timely manner — we will continue to pay claims and benefits, and deliver the excellent service you expect.
Due to a high volume of inquiries, you may experience delays when contacting us. We are evaluating and prioritizing calls as they come in and we appreciate your patience as we all navigate this situation together.
Remember that you can access most of your account or policy information online 24/7 and many requests or changes can be made using our online tools.
Strength you can count on
Securian Financial has weathered economic ups and downs while staying true to our customers for 140 years.
As a mutual holding company, we’ve always focused on our customers. We take a long-term approach that positions us strongly regardless of what happens in the economy.
Securian Financial is in a position of strength as we navigate this situation, and we are one of the highest rated insurance groups in the nation by the independent rating agencies that evaluate the financial strength of insurance companies.1 Our strong balance sheet, well-diversified investment portfolio and capital strength enable us to weather market volatility and economic turmoil. We will be here when you need us.
Please contact our Enterprise Contact Center at 1-800-643-5728.