New NGL Rate Calculator Available for iOS (iPhone) and Android, Please Download ASAP A new version of the mobile NGL Rate Calculator for both iOS (iPhone) and Android was just released late Friday (3/9) and should be downloaded immediately. We had discovered a bug in the application that prevents the rates from changing when the user changes the growth rate selected, causing incorrect rates to be displayed. This issue only affects the mobile versions of the rate calculator; the desktop version you may have downloaded and the web version available on MyNGLIC.com are functioning correctly and displaying the correct rates.
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Thank you for your continued advocacy of long term care insurance solutions for your clients. Your support and feedback inspires us to innovate new approaches to an evolving marketplace. As such, we want to share some of our current and ongoing initiatives:   eApp: The NGL LTCi team has been working hard behind the scenes to help make submitting new business easier, more efficient and more profitable for you. Coming soon, we will introduce our new eApp process which will streamline the way you submit your LTCi applications to us. Stay tuned for more information and the official release date!
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Updated iPhone (iOS) Version of NGL Rate Calculator Available In order to provide a more consistent and user-friendly experience, an updated version of the NGL Rate Calculator for iOS users was made available. The updated version of the iOS rate calculator was pushed to user devices through the App Store, similar to how other mobile application updates are sent on iOS devices. This updated version was made available for download from the App Store on Tuesday, February 27. Please contact NGL’s dedicated Life Product Support team at 800-762-9883 or lifeproductsupport@nglic.com with questions. Thank you!   New iPhone (iOS) NGL Rate
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Beginning Tuesday, February 13, the first time you receive a secure, encrypted email from NGL you will need to register to view that email. NGL sends secure emails if sensitive information is included. If you previously registered, you will need to register again due to this being a new encryption provider. Benefits of the new email encryption: Clear, easy to read email alerting you of a secure email. Ability to open and read on cell phones. Option to save the password on your device to automatically open subsequent secure emails from NGL. You only need to register your device once.
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Extra data protection beginning March 1, Check your login email address today! NGL is happy to be taking extra measures to provide an extra layer of data protection for you and your clients! Soon you will be asked to complete a one-time authentication of your device(s) prior to logging into MyNGLIC.com. You may have already head this experience with other companies such as your bank or email provider; the industry term for this process is Multi-Factor Authentication.     What is Multi-Factor Authentication?  Multi-Factor Authentication (MFA) is a method of computer access control in which a user is granted access
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NGL values the business relationship it has with you. As partners in business we want to protect all parties from potential liabilities that may arise due to noncompliance with laws and regulations. In the agreement you have with NGL, you are required to comply with federal and state laws related to our business. The purpose of this communication is to remind you of the responsibilities under the agreements we have in place. We also want to remind you to review NGL’s Compliance Manual. Please understand we did not create an all-inclusive list but intended to cover the primary areas of
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You may be receiving a phone call to participate in a feedback survey to help NGL assess our customer service. In the coming weeks, Teri Fulton, from Customer Metrics, Inc., will be conducting in-depth, anonymous, one-on-one telephone interviews to gather opinions and assessments from advisors and agents. A total of 335 agents and advisors will be asked to participate. We hope this will help NGL continue to build innovative opportunities, enhance our partnerships and increase our level of customer service. Please contact NGL’s dedicated Life Product Support team at 800-762-9883 or lifeproductsupport@nglic.com with questions. Thank you!   Upcoming NGL Customer
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Enhanced security protection starting on March 1 for NGL agent website! NGL is working hard to create an additional layer of security protection on our agent website, MyNGLIC.com. Starting March 1, you will notice the enhanced security feature the first time you log in to the website. This security feature, Multi-Factor Authentication (MFA), is a method of confirming a user’s identity in which a user is granted access only after successfully presenting several separate pieces of evidence to an authentication mechanism – typically at least two of the following categories: knowledge (something they know), possession (something they have), and inherence
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